Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Camera Not Recording

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ShayneS Arlo Moderator
Arlo Moderator

Hi @panda12345

 

When you mention resetting everything, what did this consist of? 

 

Did you happen to factory reset the base station, reboot the camera, reboot the base?

Cyncity Aspirant
Aspirant

When you find a way to fix the issue let me know.  My list of arlo support case numbers for not recording during the night, not recording during the day, only one camera recording out of the 3, it's ridiculous.  What exactly does a 1 year warranty cover for a system that is 6 months old and not working.  Sorry to hear your frustration, I thought maybe I was the only person who purchased a non functioning system.

Cyncity Aspirant
Aspirant

mine too!  Just so you know it's not just you. 

panda12345 Aspirant
Aspirant

Interesting to hear you’ve been talking to support. Today I was told by support that I am the only person who has raised the motion issue! After several support emails and webchats I am no closer to a solution. They keep blaming problems on my end and ignoring the fact that there are dozens of people who have the same issue. Having just been “disconnected” from a webchat I have decided to give them 14 days to resolve this issue before I take them to small claims court. I paid a lot for this system and it worked perfectly for 18 months. They have broken it with a dodgy firmware update and are refusing to take any responsibility for this.

Cyncity Aspirant
Aspirant
Well Aspirant, that's interesting because I asked support if other people report this issue or am I the only one with this problem. They said I'm the only one reporting it.
sgtbuck989 Aspirant
Aspirant
I just started to have the same issue.. any fixes yet?
ShayneS Arlo Moderator
Arlo Moderator

@sgtbuck989

 

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

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Mattocs Aspirant
Aspirant
I called tech support. They walked me through some troubleshooting and diagnostic steps. My unit was found to be defective and it was still under warranty. I sent it back and Arlo sent me a replacement. Good luck with your camera.