Arlo|Smart Home Security|Wireless HD Security Cameras

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kevinxle
Aspirant
Aspirant

attempting to grant access to another account in the family. the “add” button on the top right is greyed out and cannot be clicked, so I cannot invite anyone as a friend.

 

Have attempted on ios and on desktop (my.arlo.com) and both have the same issue with the greyed out, unclickable “add” button.

 

iOS app (Arlo Secure: Home Security) is updated to the most recent version as of 12/20/23 - version 4.11.1

 

3 REPLIES 3
kevinxle
Aspirant
Aspirant

additional information:

https://community.arlo.com/t5/Arlo/Unable-to-add-friend/td-p/1915579

 

same issue replicated in this post.

 

grant access tab itself is clickable and showing.

UI is the "Library" UI

the "add" button is neither a button nor a link and cannot be clicked.

 

 

kevinxle_0-1703131268190.png

 

 

kevinxle
Aspirant
Aspirant

https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

i have tried troubleshooting through this link, but step 4 cannot be performed.

 

kevinxle_0-1703131409720.png

 

StephenB
Guru Guru
Guru

@kevinxle wrote:

https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

i have tried troubleshooting through this link, but step 4 cannot be performed.

 


Are you certain you are using the primary account (the one to which the cameras were installed)?

 

Your symptoms sound like you might be trying to share from a "friend" account.