- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
attempting to grant access to another account in the family. the “add” button on the top right is greyed out and cannot be clicked, so I cannot invite anyone as a friend.
Have attempted on ios and on desktop (my.arlo.com) and both have the same issue with the greyed out, unclickable “add” button.
iOS app (Arlo Secure: Home Security) is updated to the most recent version as of 12/20/23 - version 4.11.1
- Related Labels:
-
Arlo Mobile App
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
additional information:
https://community.arlo.com/t5/Arlo/Unable-to-add-friend/td-p/1915579
same issue replicated in this post.
grant access tab itself is clickable and showing.
UI is the "Library" UI
the "add" button is neither a button nor a link and cannot be clicked.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app
i have tried troubleshooting through this link, but step 4 cannot be performed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@kevinxle wrote:
https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app
i have tried troubleshooting through this link, but step 4 cannot be performed.
Are you certain you are using the primary account (the one to which the cameras were installed)?
Your symptoms sound like you might be trying to share from a "friend" account.
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
559 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
149 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
788 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
920 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,999 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,783 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »