Add Button greyed out when attempting to Grant Access

[kevinxle]

attempting to grant access to another account in the family. the “add” button on the top right is greyed out and cannot be clicked, so I cannot invite anyone as a friend.

Have attempted on ios and on desktop (my.arlo.com) and both have the same issue with the greyed out, unclickable “add” button.

iOS app (Arlo Secure: Home Security) is updated to the most recent version as of 12/20/23 - version 4.11.1

[kevinxle]

additional information:

https://community.arlo.com/t5/Arlo/Unable-to-add-friend/td-p/1915579

same issue replicated in this post.

grant access tab itself is clickable and showing.

UI is the "Library" UI

the "add" button is neither a button nor a link and cannot be clicked.

[kevinxle]

https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

i have tried troubleshooting through this link, but step 4 cannot be performed.

[StephenB]

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@kevinxle wrote:

https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

i have tried troubleshooting through this link, but step 4 cannot be performed.

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Are you certain you are using the primary account (the one to which the cameras were installed)?

Your symptoms sound like you might be trying to share from a "friend" account.