Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to add friend

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EChi
Aspirant
Aspirant

it seems like the 'share access' function is disabled on my account. Does any one knows why?

14 REPLIES 14
StephenB
Guru Guru
Guru

@EChi wrote:

it seems like the 'share access' function is disabled on my account. Does any one knows why?


Are you using the primary account?  Or are you using a friend account?

EChi
Aspirant
Aspirant

I think it is a primary account. I reset the home base by using this account. How can I check?

StephenB
Guru Guru
Guru

@EChi wrote:

I think it is a primary account. 


Have you ever shared cameras before?  If not, it has to be the primary (only) account.

 

If you see "Library" as an option in the app, you can also select "settings" and "my devices".  You should see the base, and any cameras connected to it.

 

Also - did you mean "Grant Access" is grayed out?  

ShayneS
Arlo Moderator
Arlo Moderator

Hi @EChi 

 

Are you still experiencing an issue with adding the granted access user? Can you provide more detail regarding this issue?

 

Thank you 

EChi
Aspirant
Aspirant

I haven't shared cameras before.  

 

I dont see 'Library' option in the app. The app is running on IOS, and live viewing of the cameras is on 'Home' app(bridging) on my iPhone. I am not sure my setting is correct.

 

The "+" icon in share access with friends is greyed out.

ShayneS
Arlo Moderator
Arlo Moderator

@EChi 

 

 

Can you try adding the desired user via these steps in this Article: https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

StephenB
Guru Guru
Guru

@ShayneS wrote:

@EChi 

 

Can you try adding the desired user via these steps in this Article: https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app


@EChi:  If you see "Feed" and "Dashboard" in your app, then use these instructions instead:

EChi
Aspirant
Aspirant

I was trying to follow the steps from the link you sent, but stuck on step 4:Tap or click “+” to add a person.

 

the “+” button is greyed out.

IMG_7249.png

 

ShayneS
Arlo Moderator
Arlo Moderator

Let me look in to this further for you and I will report back as soon as possible. 

ShayneS
Arlo Moderator
Arlo Moderator

@EChi 

 

Are you using a granted access user account? 

EChi
Aspirant
Aspirant

I dont think so, as I’ve set up this base station by using this account. 

ShayneS
Arlo Moderator
Arlo Moderator

Was this base station given to you? 

EChi
Aspirant
Aspirant

sorry, i dont get what you mean. The base station came with the house from the previous owner. 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @EChi Are you still experiencing this issue?