Unable to add friend

[EChi]

it seems like the 'share access' function is disabled on my account. Does any one knows why?

[StephenB]

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@EChi wrote:

it seems like the 'share access' function is disabled on my account. Does any one knows why?

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Are you using the primary account?  Or are you using a friend account?

[EChi]

I think it is a primary account. I reset the home base by using this account. How can I check?

[StephenB]

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@EChi wrote:

I think it is a primary account. 

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Have you ever shared cameras before?  If not, it has to be the primary (only) account.

If you see "Library" as an option in the app, you can also select "settings" and "my devices".  You should see the base, and any cameras connected to it.

Also - did you mean "Grant Access" is grayed out?  

[ShayneS]

Hi @EChi 

Are you still experiencing an issue with adding the granted access user? Can you provide more detail regarding this issue?

Thank you 

[EChi]

I haven't shared cameras before.  

I dont see 'Library' option in the app. The app is running on IOS, and live viewing of the cameras is on 'Home' app(bridging) on my iPhone. I am not sure my setting is correct.

The "+" icon in share access with friends is greyed out.

[ShayneS]

@EChi 

Can you try adding the desired user via these steps in this Article: https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

[StephenB]

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@ShayneS wrote:

@EChi 

Can you try adding the desired user via these steps in this Article: https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

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@EChi:  If you see "Feed" and "Dashboard" in your app, then use these instructions instead:

• https://kb.arlo.com/000062933/How-do-I-add-friends-on-my-Arlo-Secure-app-Arlo-Secure-4-0 

[EChi]

I was trying to follow the steps from the link you sent, but stuck on step 4:Tap or click “+” to add a person.

the “+” button is greyed out.

 

[ShayneS]

Let me look in to this further for you and I will report back as soon as possible. 

[ShayneS]

@EChi 

Are you using a granted access user account? 

[EChi]

I dont think so, as I’ve set up this base station by using this account. 

[ShayneS]

Was this base station given to you? 

[EChi]

sorry, i dont get what you mean. The base station came with the house from the previous owner. 

[ShayneS]

Hi @EChi Are you still experiencing this issue?