video doorbell isn’t saving videos up to 7 days

[Ryno2]

Some reason my video doorbell isn’t saving videos up to 7 days anymore? Any suggestions?

[StephenB · Accepted solution]

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@Ryno2 wrote:

Some reason my video doorbell isn’t saving videos up to 7 days anymore? Any suggestions?

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Arlo stopped offering free 7-day cloud recording for new camera models starting with the Ultra back in 2018.  You need a subscription to get cloud storage with the video doorbells (Along with the Essential cameras, the Floodlight, Pro 3, Pro 4, Pro 5, and Ultra models).

Likely your 3 month trial subscription recently expired.

Note that Arlo still does provide the free storage for the older camera models.