Arlo Video Doorbell

[Jayster123]

So question I notice that I have my pro 2 all set up and getting feeds. My video doorbell I get notifications and video call but I don’t have any feeds of motion saved in the app. Can I still get access to this? Do I need to upgrade the hub I think I have the 4000

[StephenB]

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@Jayster123 wrote:

So question I notice that I have my pro 2 all set up and getting feeds. My video doorbell I get notifications and video call but I don’t have any feeds of motion saved in the app. 

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Has the subscription for the doorbell expired?

[Jayster123]

Yes!

[StephenB]

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@Jayster123 wrote:

Yes!

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That would be why!

[Jayster123]

How do I fix it…

[StephenB · Accepted solution]

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@Jayster123 wrote:

How do I fix it…

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Getting a single-camera subscription for the camera is one way.

The other is to purchase a VMB4540 or VMB5000 smarthub, and connect the doorbell to it.  Then use the "direct access to local storage" feature to see the locally stored recordings.  That is not a great user experience, but many people do use it instead of a subscription.  Limitations include

• recordings are only available in the app (not the browser).
• recordings are only available in the primary account (not "friend" accounts).
• no thumbnails, so a recording needs to be downloaded to the phone before you can see anything.
• no ability to make manual recordings or snapshots
• remote access requires router settings that some find difficult, and which will not work with some internet service providers.