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I have an updated my Iphone to IOS 15 and I cannot talk through my doorbell when someone rings the doorbell but if I go to watch live feed I can talk. Did I miss something when setting it up?
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@WS_AZ It's a real pain! today I missed a delivery.... no words....
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Just wanted to report I noticed a firmware update on my base station this morning and can confirm that my doorbell audio is now functioning properly!
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And still broken. Which is your firmware?
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Hello,
I have a few questions from the development team while this issue is being investigated.
- Do you have outgoing audio from your your phone to doorbell & Doorbell to phone?
- What happens if yours the Quick response message during a call? Does the audio play? (check sound from doorbell)
- Do you have DB/Phone speaker audio during Push To Talk?
- Does this issue occur only with iOS (Other iOS devices as well?) If possible have you tried with an android device?
Thank you!
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- Do you have outgoing audio from your your phone to doorbell & Doorbell to phone? --> yes
- What happens if yours the Quick response message during a call? Does the audio play? (check sound from doorbell) --> yes
- Do you have DB/Phone speaker audio during Push To Talk? --> yes
- Does this issue occur only with iOS (Other iOS devices as well?) If possible have you tried with an android device? --> occurs with android too
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If possible can you try the following from this article:
https://www.iphonetricks.org/iphone-microphone-not-working-during-calls/.
Restart phone, Switch off Bluetooth, AirDrop
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Hello ShayneS, tried your solution, still not working!
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I have the same audio issues when answering the doorbell and nothing fixes it. Uninstall/Reinstall the app, same issue. Live Audio works. Disabling the mic does nothing.
VMB5000r4 - version 1.17.1.2_1157_oe6c162
Doorbell - version 1.14.0.0_1117
iPhone 12Pro, iOS 15.3.1
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Hello,
May I ask if anyone is still experiencing this issue?
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This issue should now be resolved with a recent update for the Arlo Video Doorbell AVD1001. Please make sure you have the latest firmware on your video doorbell: Arlo Video Doorbell - AVD1001 - 1.14.0.0_1189_4e1d685_817336 as well as the latest verision of the Arlo mobile app v3.6. If you do not see the update in your play/App Store, please remove and reinstall the Arlo mobile app and test again.
Thank you
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@WGT wrote:
I am experiencing this same issue. The party at the door can hear me loud and clear but I can't hear them.
This appears to be the opposite problem - at least the initial post says that the issue is the party at the door can't hear them.
What device are you using?
Likely you've tried this, but just in case - have you tried increasing the volume on the phone? Maybe also try holding it to your ear.
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@WGT
Do you have the latest version of iOS installed as well as Arlo app v 3.6?
Also make sure you have the latest firmware version for the video doorbell: Arlo Video Doorbell - AVD1001 - 1.14.0.0_1189_4e1d685_8173366
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@WGT
Are you still experiencing this issue?
Thanks
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If I can't get it fixed, it's going back for a full refund unfortunately. Seems like support is inexistent.
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Hi @Aele
Did you happen to receive my PM?
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