Arlo Doorbell person who rings the bell cannot hear me when I press the button

[Swolff]

I have an updated my Iphone to IOS 15 and I cannot talk through my doorbell when someone rings the doorbell but if I go to watch live feed I can talk. Did I miss something when setting it up?

[WS_AZ]

I am also having this exact issue. Android phones, app and phone are up to date. Very frustrating.

[sclofonio]

@WS_AZ It's a real pain! today I missed a delivery.... no words....

[WS_AZ]

Hello everyone,

Just wanted to report I noticed a firmware update on my base station this morning and can confirm that my doorbell audio is now functioning properly!

[sclofonio]

My vmb4000 is still on 1.17.0.0 3953 6ba79e5

And still broken. Which is your firmware?

[WS_AZ]

1.17.1.2_1090_0e6c162

[ShayneS]

Hello,

I have a few questions from the development team while this issue is being investigated.

• Do you have outgoing audio from your your phone to doorbell & Doorbell to phone?
• What happens if yours the Quick response message during a call? Does the audio play? (check sound from doorbell)
• Do you have DB/Phone speaker audio during Push To Talk?
• Does this issue occur only with iOS (Other iOS devices as well?) If possible have you tried with an android device?

Thank you!

[sclofonio]

• Do you have outgoing audio from your your phone to doorbell & Doorbell to phone? --> yes
• What happens if yours the Quick response message during a call? Does the audio play? (check sound from doorbell)  --> yes
• Do you have DB/Phone speaker audio during Push To Talk?  --> yes
• Does this issue occur only with iOS (Other iOS devices as well?) If possible have you tried with an android device? --> occurs with android too

[ShayneS]

If possible can you try the following from this article: 

https://www.iphonetricks.org/iphone-microphone-not-working-during-calls/.
Restart phone, Switch off Bluetooth, AirDrop

[sclofonio]

Hello ShayneS, tried your solution, still not working!

[Ournewhome527]

You are a GENIUS! This worked!

[Dlearious]

Hi All, I'm having this issue too now. Both on press of doorbell or activating the microphone when streaming from the App. I can hear the audio on my phone but microphone activation doesn't work so the doorbell user can't hear anything. Is this a widespread issue?

[JSKY]

I have the same audio issues when answering the doorbell and nothing fixes it.  Uninstall/Reinstall the app, same issue.  Live Audio works.  Disabling the mic does nothing. 

VMB5000r4 - version 1.17.1.2_1157_oe6c162

Doorbell - version 1.14.0.0_1117

iPhone 12Pro, iOS 15.3.1

[ShayneS]

Hello,

May I ask if anyone is still experiencing this issue?

[JSKY]

My issue was resolved with new field trial version for the doorbell. 114_1189

[James6]

I’ve stopped trying, just easier to go answer the door or ignore it if I’m out

[ShayneS]

This issue should now be resolved with a recent update for the Arlo Video Doorbell AVD1001. Please make sure you have the latest firmware on your video doorbell: Arlo Video Doorbell - AVD1001 - 1.14.0.0_1189_4e1d685_817336  as well as the latest verision of the Arlo mobile app v3.6. If you do not see the update in your play/App Store, please remove and reinstall the Arlo mobile app and test again. 

Thank you

[James6]

Is there a way to get the firmware to update? Mine is currently showing as 1.2.0.0_624_718aea3_c998ba4

[WGT]

I am experiencing this same issue. The party at the door can hear me loud and clear but I can't hear them. I have reset the doorbell 6 times, deleted the app and reinstalled it. I've looked at the bottom of the doorbell where the speaker/ microphone units are for ubstructions. But nothing has made any difference.

[StephenB]

---

@WGT wrote:
I am experiencing this same issue. The party at the door can hear me loud and clear but I can't hear them.

This appears to be the opposite problem - at least the initial post says that the issue is the party at the door can't hear them.

What device are you using?  

Likely you've tried this, but just in case - have you tried increasing the volume on the phone?  Maybe also try holding it to your ear.

[ShayneS]

@WGT

Do you have the latest version of iOS installed as well as Arlo app v 3.6?

Also make sure you have the latest firmware version for the video doorbell: Arlo Video Doorbell - AVD1001 - 1.14.0.0_1189_4e1d685_8173366

[ShayneS]

@WGT

Are you still experiencing this issue? 

Thanks 

[Aele]

I am having the exact same issue, just bought - all app, OS (android), firmware are up to date but visitors cannot hear anything when I answer the doorbell. For an issue that seems to have been affecting users for several months now it seems very concerning that there is yet no solution in sight.

If I can't get it fixed, it's going back for a full refund unfortunately. Seems like support is inexistent.

[ShayneS]

Hi @Aele

Did you happen to receive my PM?