Arlo|Smart Home Security|Wireless HD Security Cameras
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Message is left even if doorbell is not pressed second time

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Vincent2166
Tutor
Tutor

Hi,

 

I've been having this issue where the doorbell captures messages even though the button is not pressed a second time.

 

So the chain of events goes

- Someone presses doorbell

- Ignores call or dismisses on phone

- Doorbell asks to leave a message

- BUTTON IS NOT PRESSED SECOND TIME

- Message is recorded on my app

 

Is this normal behaviour?

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Accepted Solutions
ShayneS
Arlo Moderator
Arlo Moderator

There has been an update that should resolve this issue, can you reboot your doorbell and test again.

View solution in original post

8 REPLIES 8
ShayneS
Arlo Moderator
Arlo Moderator

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

Vincent2166
Tutor
Tutor

I haven't tried any specific to this issue, but as part of another issue I have

 

Reset the device

Resynced the Device

Reinstalled the app

Reset the base station

ShayneS
Arlo Moderator
Arlo Moderator

What have you performed recently for this issue? 

Vincent2166
Tutor
Tutor

Yes these actions were taken in the last few days. Issue has existed since last year and still persists after the actions were taken

ShayneS
Arlo Moderator
Arlo Moderator

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

ShayneS
Arlo Moderator
Arlo Moderator

There has been an update that should resolve this issue, can you reboot your doorbell and test again.

Vincent2166
Tutor
Tutor

Thanks. I can see the issue had been resolved a couple of weeks ago. Thanks

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update!

Discussion stats
  • 8 Replies
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  • 2 In Conversation