Message is left even if doorbell is not pressed second time

[Vincent2166]

Hi,

I've been having this issue where the doorbell captures messages even though the button is not pressed a second time.

So the chain of events goes

- Someone presses doorbell

- Ignores call or dismisses on phone

- Doorbell asks to leave a message

- BUTTON IS NOT PRESSED SECOND TIME

- Message is recorded on my app

Is this normal behaviour?

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

[Vincent2166]

I haven't tried any specific to this issue, but as part of another issue I have

Reset the device

Resynced the Device

Reinstalled the app

Reset the base station

[ShayneS]

What have you performed recently for this issue? 

[Vincent2166]

Yes these actions were taken in the last few days. Issue has existed since last year and still persists after the actions were taken

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS · Accepted solution]

There has been an update that should resolve this issue, can you reboot your doorbell and test again.

[Vincent2166]

Thanks. I can see the issue had been resolved a couple of weeks ago. Thanks

[ShayneS]

Thanks for the update!