I recently purchased a number of Arlo products including the Smart Hub (VMB5000), Video Doorbell and Arlo Ultra cameras.
All products have been updated to the latest publicly released firmware available (as of 6/11/2020)
I have had the Ulra cameras and base stations setup and working for roughly 2 months. Yesterday after having an electrician replace the doorbell transformer I got the Video Doorbell operating.
My issue is while I was able to setup the Video Doorbell directly on Wifi, I can not get it to connect to the smart hub. In the setup process after a factory reset I follow the directions however the blinking lights on the Doorbell begin to blink more quickly and after 5 seconds the lights turn off, after this the breathing lights start once again on the doorbell. The mobile app continues to show the searching for several minutes before showing an error indicating the hub was not found.
I have repeated this process 3-4 times with a factory reset in between.
I have also tried testing the signal strength at the doorbell . An Arlo ultra camera held next to the doorbell for several minutes shows a strong signal to the base station.
While I am using the doorbell directly on Wifi I would like to get it onto the base station so it can share the Arlo Smart subscription and record locally.
Solved! Go to Solution.
Yes I was using an iPhone 12 Pro with the latest version of IOS (14.1)
I don't actually have any Android devices to try this on.
I wonder if this is an issue with iOS 14? (I setup the cameras prior to IOS 14 on an iPhone X with no issues)