Sharing Doorbell Access

[robertox]

I set up the video doorbell yesterday for my parents.

Is there a way for them to share that device with me, so I can see the recordings - and device information?

The doorbell is directly on their wi-fi network, not the existing Arlo hub. 

The existing Arlo hub is used for their other cameras - Pro 2 (free plan) - which are shared with me.

They don't have a subscription for the doorbell yet, since they are still on the free 90-day trial.

Thanks.

[Streak2]

Go to DoorBell Settings and select Grant Access. Enter your email address there.

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

make sure to go into edit to make sure that the doorbell has been selected to share.

[robertox]

From the doorbell's "Device Settings" menu in the Arlo app on their phone, there are the following menu options

- - - - - - - - - -

• Connected to → Disconnected *

• Time Zone

• Flicker Adjustment

• Silent Mode

• Doorbell LED

• Traditional Chime → Mechanical

• Language

• Device Info

• Device Utilities

• Support

VIDEO

• Video Settings

• Activity Zones

AUDIO

• Audio Settings

DOORBELL CALL

• Call Settings

RESTART

REMOVE DEVICE

- - - - - - - - - -

There is no option to "Grant Access".

* I don't know why it says "Disconnected" when it is working.  There's a thread here somewhere about that.

[jguerdat · Accepted solution]

The Grant Access is under the main Settings area, not in the doorbell settings. The connected vs. disconnected just means the doorbell is not connected to a base/hub.

[robertox]

"The Grant Access is under the main Settings area, not in the doorbell settings."

Thanks, I found it. 

Open the app on the owner's device - in this case, my parents - and open the SETTINGS in the lower right hand corner.

scroll down to ACCOUNT, and under ACCOUNT is

• Profile
• Grant Access
• Subscription

Select GRANT ACCESS

That takes you to the FRIENDS menu.  Since I already have access to the other cameras, there was no need to ADD me.

Select the user - in this case, me - which takes you to the FRIEND (without the "s") screen.  At this point, I could see the other three cameras I already have access to.

Select EDIT in the upper-right hand corner.  This shows all of the devices available.  The three cameras I already have access to had green check marks next to them.   I selected the doorbell.

On my device, I had to restart the app for the doorbell to appear.  But it has been working since.

[AniB]

Be sure to grant yourself "Admin Rights".  This gives you the ability to download and delete videos.  You'll aso be able to talk, record, and take photos with the camera..