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Sharing Doorbell Access

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robertox
Tutor
Tutor

I set up the video doorbell yesterday for my parents.

 

Is there a way for them to share that device with me, so I can see the recordings - and device information?

 

The doorbell is directly on their wi-fi network, not the existing Arlo hub. 

 

The existing Arlo hub is used for their other cameras - Pro 2 (free plan) - which are shared with me.

 

They don't have a subscription for the doorbell yet, since they are still on the free 90-day trial.

 

Thanks.

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jguerdat
Guru Guru
Guru

The Grant Access is under the main Settings area, not in the doorbell settings. The connected vs. disconnected just means the doorbell is not connected to a base/hub.

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Streak2
Master Master
Master

Go to DoorBell Settings and select Grant Access. Enter your email address there.

 

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

 

make sure to go into edit to make sure that the doorbell has been selected to share.

robertox
Tutor
Tutor


From the doorbell's "Device Settings" menu in the Arlo app on their phone, there are the following menu options

 

- - - - - - - - - -

Connected to → Disconnected *

 

Time Zone

 

Flicker Adjustment

 

Silent Mode

 

Doorbell LED

 

Traditional Chime → Mechanical

 

Language

 

Device Info

 

Device Utilities

 

Support

 

VIDEO

 

Video Settings

 

Activity Zones

 

AUDIO

 

Audio Settings

 

DOORBELL CALL

 

Call Settings


RESTART

REMOVE DEVICE

- - - - - - - - - -

 

There is no option to "Grant Access".

 

* I don't know why it says "Disconnected" when it is working.  There's a thread here somewhere about that.

jguerdat
Guru Guru
Guru

The Grant Access is under the main Settings area, not in the doorbell settings. The connected vs. disconnected just means the doorbell is not connected to a base/hub.

robertox
Tutor
Tutor

"The Grant Access is under the main Settings area, not in the doorbell settings."

 

Thanks, I found it. 

 

Open the app on the owner's device - in this case, my parents - and open the SETTINGS in the lower right hand corner.

 

scroll down to ACCOUNT, and under ACCOUNT is

  • Profile
  • Grant Access
  • Subscription

 

Select GRANT ACCESS

 

That takes you to the FRIENDS menu.  Since I already have access to the other cameras, there was no need to ADD me.

 

Select the user - in this case, me - which takes you to the FRIEND (without the "s") screen.  At this point, I could see the other three cameras I already have access to.

 

Select EDIT in the upper-right hand corner.  This shows all of the devices available.  The three cameras I already have access to had green check marks next to them.   I selected the doorbell.

 

On my device, I had to restart the app for the doorbell to appear.  But it has been working since.

AniB
Aspirant
Aspirant

Be sure to grant yourself "Admin Rights".  This gives you the ability to download and delete videos.  You'll aso be able to talk, record, and take photos with the camera..

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