I set up the video doorbell yesterday for my parents.
Is there a way for them to share that device with me, so I can see the recordings - and device information?
The doorbell is directly on their wi-fi network, not the existing Arlo hub.
The existing Arlo hub is used for their other cameras - Pro 2 (free plan) - which are shared with me.
They don't have a subscription for the doorbell yet, since they are still on the free 90-day trial.
Solved! Go to Solution.
Go to DoorBell Settings and select Grant Access. Enter your email address there.
make sure to go into edit to make sure that the doorbell has been selected to share.
From the doorbell's "Device Settings" menu in the Arlo app on their phone, there are the following menu options
- - - - - - - - - -
• Connected to → Disconnected *
• Time Zone
• Flicker Adjustment
• Silent Mode
• Doorbell LED
• Traditional Chime → Mechanical
• Device Info
• Device Utilities
• Video Settings
• Activity Zones
• Audio Settings
• Call Settings
- - - - - - - - - -
There is no option to "Grant Access".
* I don't know why it says "Disconnected" when it is working. There's a thread here somewhere about that.
"The Grant Access is under the main Settings area, not in the doorbell settings."
Thanks, I found it.
Open the app on the owner's device - in this case, my parents - and open the SETTINGS in the lower right hand corner.
scroll down to ACCOUNT, and under ACCOUNT is
- Grant Access
Select GRANT ACCESS
That takes you to the FRIENDS menu. Since I already have access to the other cameras, there was no need to ADD me.
Select the user - in this case, me - which takes you to the FRIEND (without the "s") screen. At this point, I could see the other three cameras I already have access to.
Select EDIT in the upper-right hand corner. This shows all of the devices available. The three cameras I already have access to had green check marks next to them. I selected the doorbell.
On my device, I had to restart the app for the doorbell to appear. But it has been working since.