Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Package Identification Error

Reply
Discussion stats
  • 1 Reply
  • ‎2021-10-25 04:26 PM
  • 664 Views
  • 0 Likes
  • 2 In Conversation
Watkins0811
Follower
Follower
‎2021-10-25 04:26 PM
I have had the video doorbell for just over a year now. Now all people are showing as “package” not “person”. I changed nothing on the setup or service. Is this a known error?
Labels:
0 Likes
Reply
Message 1 of 2
Views icon 664
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2021-10-25 04:31 PM

Watkins0811,

 

Is there anything within your the doorbells field of view that looks like a package? Could you provide a screenshot?

 

JamesC

0 Likes
Reply
Message 2 of 2
Views icon 661
Discussion stats
  • 1 Reply
  • ‎2021-10-25 04:26 PM
  • 665 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.