Same issue

[LJKelly]

Moved into a house with Arlo doorbell. It is not connecting to the app when I try to scan the QR code. There is no way for me to reach a live person without a subscription. I can't get a subscription without a device... 

Can anyone help me? 

[jguerdat]

The original owner needs to remove the doorbell from his account before you can set it up.

[pmcmurdo1]

I have the same issue. Previous owner says that the wires doorbell is off of their account, but I still can’t sync to the camera. I can’t add the camera, and therefore I can’t purchase a subscription to talk with someone

[StephenB]

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@pmcmurdo1 wrote:
I have the same issue. Previous owner says that the wires doorbell is off of their account, but I still can’t sync to the camera. I can’t add the camera, and therefore I can’t purchase a subscription to talk with someone

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Have you tried resetting the doorbell?  https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

[LJKelly]

I tried resetting multiple times no luck.

Because we needed a security system while we are gone, decided not to support this company because of how our experience has been. I was totally going to get one of these for mom too but once again after this experience, we bought a different option.