Arlo wired doorbell help with installation

[Amr1043404]

I recently bought a house without a chime box therefor I don’t have the power kit installed. I did put in a new transformer and I am able to get power to the doorbell. However once I get to the QR code it never picks up the doorbell. I double checked to make sure I am on the 2.4 ghz frequency. Is there a way to reset it? Am I doing something incorrectly? Any suggestions is appreciated, I’m out of my return window so I am hoping to figure it out.

[StephenB]

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@Amr1043404 wrote:
However once I get to the QR code it never picks up the doorbell. 

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Does it chime?

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@Amr1043404 wrote:
Is there a way to reset it?

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

[Amr1043404]

@stephen there’s no chime box so it does not

[StephenB]

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@Amr1043404 wrote:
@stephen there’s no chime box so it does not

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You are misunderstanding.

When you onboard to home wifi (as opposed to the base), you show the video doorbell a QR code generated in the app. 

The video doorbell itself will chime when it successfully reads that QR code.  Are you hearing that?

[Amr1043404]

No, only thing I hear is a “click” on the doorbell when I hold the QR code up to it..

[ShayneS]

Are you still experiencing this issue? 

[Amr1043404]

Yeah still doesn’t work

[ShayneS]

Have you tried performing a factory reset? I have provided the article here: How do I reset my Arlo Essential Video Doorbell?

[Amr1043404]

Yes it just flashes white but it has been flashing white for weeks now

[ShayneS]

Have you tried all the onboarding steps here? Flashing white. The doorbell was pressed and is discovering a WiFi network, SmartHub, or bases station. If your doorbell fails to discover a WiFi network My Arlo Essential Video Doorbell wasn't found during setup; what do I do?

[Amr1043404]

The camera was stuck in discovery mode. None of the trouble shooting steps worked. I finally just went to the breaker and shut down the power to the doorbell. Once that happened I was able to set it up without any issues.

[ShayneS]

Thanks for the update