Arlo Video Doorbell not connected and stuck finding doorbell

[Wingfan13]

I installed my doorbell about a month ago and everything was working fine.  I just now noticed that the doorbell is no longer connected to my wifi.  I went back through the setup, pressed the reset key, scanned the QR code, get the chime but then it sits there stuck looking for the hub and doorbell.  Any thoughts on what could be wrong ?

[JamesC]

Wingfan13,

Did you remove the doorbell from your account? If so, you may need to factory reset the doorbell before adding it back.

How do I reset my Arlo Video Doorbell?

JamesC

[Wingfan13]

I just tried that and it is doing the same thing.  It just sits on the screen that is "Looking for Arlo Video Doorbell...."

[JamesC]

Wingfan13,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
 

JamesC

[ArloWatcher]

@JamesC 

Just got home tonight and my Video doorbell is doing the same thing. You guys didn't change anything lately did you?

[bspanche]

same issue here. My video doorbell was disconnected today. Also, network has been on and off over the past couple days (it seems this is due to the video doorbell being added)

[ArloWatcher]

@JamesC 

Woke up this morning and the doorbell is back online. I did nothing, it fixed itself. Any idea of how that happens?

This this the new self healing feature?

[JamesC]

ArloWatcher,

There was a firmware rollback that occurred but I don't believe this would have caused the doorbell to drop offline. Monitor it's behavior and let us know if you continue experiencing an issue.

JamesC