Add trusted device issue

[thal_gr]

When I try to add new iPhone as trusted device, I keep getting "Oops! An error occurred."

I have the two step verification and have SMS as the primary step. I’ve tried several times to add my new iPhone as trusted device and I keep getting the same error message…. I’ve uninstalled the app and reinstalled without success.

[JamesC]

The Arlo development team is continuing to investigate these reports. We appreciate your patience while we work to isolate and resolve this issue. I will provide more information as soon as it becomes available.

JamesC

[JamesC]

I've escalated this topic, we're currently reviewing reports of this issue and will provide an update once we know more.

JamesC

[StephenB]

Lots of folks having this issue at the moment. The work-around is simple - choose "don't trust" for now.

[arlo-xinding]

Thanks for your help. However, it does it give me an option to recover through email.

[arlo-xinding]

typo in my last post, does it => does not.

[StephenB]

---

@arlo-xinding wrote:

Thanks for your help. However, it does not it give me an option to recover through email.

---

After the push notification times out, you should see an option to try another verification method.  Email should be on that list.

[arlo-xinding]

It worked now.  I did not realize I have to click on the email address. It would be better if the developer adds  check boxes to the left of the options to make it easy to follow.

Thank you very much!

[SteffnW]

This solution did not work for me. I’ve closed & re-opened the app multiple times: the app still refuses to trust my new iPhone.

[ShayneS]

Hi,

Are we still experiencing this issue?