The issue is not resolved here.
1. Checked firmware 188.8.131.52_480_2bc43d0_b595c6d installed
2. Restarted doorbell
3. Restarted iPhone
4. Still grey screen with spinning star and phone locked for about 20 seconds
If anyone can get the doorbell with this updated firmware working properly with the iPhone 12 ProMax, please post procedure here.
Spoke too soon.
I tried it on via wifi - same as my bell network and it works yesterday.
Today I am out working using 4G and back to square one.
Back to drawing board Arlo!
I waited months for a fix for the grey screen issue when someone rings the doorbell. You finally fixed it a couple of months back, but the latest firmware brought back the same issue.
I am astonished at how you can have such a broken product, fix it, then break it again!
Actually the opposite James. The issue was resolved in the May update. The one on August 31st brought all the issues back.
Yes i am still having the same issues omg i wish i could return all my Arlo products i am so angry they can't get this sorted out you buy products on the reviews and features Arlo say their products can do and they cant and you get no help from support they are in America and it is all bad PR. Arlo i want to take my doorbell back please give me an RA number to take it back for credit to Bunnings.
Annoyed and Disappointed
What I find particularly ircsome is that Arlo claim to have fixed the problem when patently it is not fixed. I am not aware that this issue affects any iPhone model other than the iPhone 12 ProMax, and It looks like Arlo still has to come to terms with the fact that it is a problem unique to that model.
Instead of requiring users to answer bunches of questions, mainly irrelevant to the issue at hand, when support cases are lodged, all they have to do is test their product with an iPhone 12 ProMax and either confirm that there is a problem, or alternatively post here what procedures they have followed to get it working. It's no use trying it once, as in many case it will work first time, but persist to ensure that it continues to work on subsequent doorbell presses.
For what it's worth I have lodged a support case that has progressed to the point where logs have been provided. If I hear back with anything useful I'll post here.
Please don't hold your breath waiting for a constructive and positive reply i don't think it will ever happen i hope i am wrong.
I'll probably give Arlo one more week to fix this issue then ask for a refund if they don't. This product as it stands is not fit for purpose.
Where is JamesC Commuity Manager? This topic needs to be marker unsolved. No use Arlo burying its head in the sand.
It's a shame really.
This case was first reported on May 9 and it's Sept now and still has no fix.
I am unsure how can it be these long and still has no solution.
I am not holding my hope and I'm far too late to return the device.
It works on other iPhone models just not 12max.
Disappointment is an understatement.
Unfortunately Arlo support still appears unwilling or unable to acknowledge that their product does not work properly with the current flagship iPhone model iPhone 12 ProMax.
They once again asked me to troubleshoot the issue, with one of the questions "Kindly install the Arlo app on a different phone. Once done, log in to your account, then test."
I'm giving up on this and will be returning the doorbell as unfit for purpose, requesting a full refund.
Yeah i took my Arlo Video Doorbell Back got a full refund Bunnings was very good about it and no doubt send it back to Arlo it is out of my life now and will concider the Eufy Camera just wish i could send back all of my Arlo Pro 2 Cameras i have bad deal Arlo you need to lift your game and have better PR in your Support team not keep going through all the crap you do especially when you KNOW there is a problem not put much stress and anxiety in the consumer asking to do all those stupid fixes over and over again shame Arlo i will never recomend a product of yours WOW Bye out of my life. 😊
If you're still experiencing symptoms related to this issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link. If you have a support ticket open already, please send me a private message with the ticket number and I will escalate as needed.