Arlo|Smart Home Security|Wireless HD Security Cameras

Re: wireless doorbell call freezing / crashing

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rjpg
Guide
Guide

The issue is not resolved here.

 

1. Checked firmware 1.2.1.0_480_2bc43d0_b595c6d installed

2. Restarted doorbell

3. Restarted iPhone

4. Still grey screen with spinning star and phone locked for about 20 seconds

 

If anyone can get the doorbell with this updated firmware working properly with the iPhone 12 ProMax, please post procedure here.

 

 

heckler96
Tutor
Tutor

Spoke too soon.

 

I tried it on via wifi - same as my bell network and it works yesterday.

Today I am out working using  4G and back to square one.

 

Back to drawing board Arlo!

 

Regards

DerHerzog
Guide
Guide

I waited months for a fix for the grey screen issue when someone rings the doorbell. You finally fixed it a couple of months back, but the latest firmware brought back the same issue.


I am astonished at how you can have such a broken product, fix it, then break it again!

Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
DerHerzog
Guide
Guide

Actually the opposite James. The issue was resolved in the May update. The one on August 31st brought all the issues back. 

Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
NeilH47
Guide
Guide

Hi 

Yes i am still having the same issues omg i wish i could return all my Arlo products i am so angry they can't get this sorted out you buy products on the reviews and features Arlo say their products can do and they cant and you get no help from support they are in America and it is all bad PR. Arlo i want to take my doorbell back please give me an RA number to take it back for credit to Bunnings.

Neilh 

Annoyed and Disappointed

Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
DerHerzog
Guide
Guide

Yeh I'm serious considering returning everything and switching to Eufy

rjpg
Guide
Guide

What I find particularly ircsome is that Arlo claim to have fixed the problem when patently it is not fixed. I am not aware that this issue affects any iPhone model other than the iPhone 12 ProMax, and It looks like Arlo still has to come to terms with the fact that it is a problem unique to that model.


Instead of requiring users to answer bunches of questions, mainly irrelevant to the issue at hand, when support cases are lodged, all they have to do is test their product with an iPhone 12 ProMax and either confirm that there is a problem, or alternatively post here what procedures they have followed to get it working. It's no use trying it once, as in many case it will work first time, but persist to ensure that it continues to work on subsequent doorbell presses.


For what it's worth I have lodged a support case that has progressed to the point where logs have been provided. If I hear back with anything useful I'll post here.

NeilH47
Guide
Guide

rjpg 

Please don't hold your breath waiting for a constructive and positive reply i don't think it will ever happen i hope i am wrong.

Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
heckler96
Tutor
Tutor

Arlo team, will you update this topic as Unsolved?

I am still having hopes for your guys.

 

Regards.

rjpg
Guide
Guide

I'll probably give Arlo one more week to fix this issue then ask for a refund if they don't. This product as it stands is not fit for purpose.

 

Where is JamesC Commuity Manager? This topic needs to be marker unsolved. No use Arlo burying its head in the sand.

heckler96
Tutor
Tutor

It's a shame really.

This case was first reported on May 9 and it's Sept now and still has no fix.

I am unsure how can it be these long and still has no solution.

I am not holding my hope and I'm far too late to return the device.

It works on other iPhone models just not 12max.

 

Disappointment is an understatement. 

 

Regards,

 

 

 

 

rjpg
Guide
Guide

@heckler96 I don't think it would be too late to return this device. If Arlo cannot get it to work properly then it would be in order to return it as manifestly unfit for purpose.

rjpg
Guide
Guide

Unfortunately Arlo support still appears unwilling or unable to acknowledge that their product does not work properly with the current flagship iPhone model iPhone 12 ProMax.

 

They once again asked me to troubleshoot the issue, with one of the questions "Kindly install the Arlo app on a different phone. Once done, log in to your account, then test."

 

I'm giving up on this and will be returning the doorbell as unfit for purpose, requesting a full refund.

Afenzi
Aspirant
Aspirant
Same Issue here. We have two iphone 12 pro Max at home , so we are unable to answer ring calls !!!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
HandymanWhyalla
Aspirant
Aspirant

Nope.. Not the fix mate. Still the same problem.

Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
NeilH47
Guide
Guide

Hi All

Yeah i took my Arlo Video Doorbell Back got a full refund Bunnings was very good about it and no doubt send it back to Arlo it is out of my life now and will concider the Eufy Camera just wish i could send back all of my Arlo Pro 2 Cameras i have bad deal Arlo you need to lift your game and have better PR in your Support team not keep going through all the crap you do especially when you KNOW there is a problem not put much stress and anxiety in the consumer asking to do all those stupid fixes over and over again shame Arlo i will never recomend a product of yours WOW Bye out of my life.   😊

Neil

Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
JamesC
Community Manager
Community Manager

If you're still experiencing symptoms related to this issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link. If you have a support ticket open already, please send me a private message with the ticket number and I will escalate as needed.

 

JamesC

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