answered doorbell no video

[clairedickson]

My phone rings when someone rings the doorbell but then it's just a grey screen, very frustrating im paying for the subscription and no one to talk to where is the support! Thinking of leaving, the whole point is so I can talk to someone and all I get is a grey screen

[clairedickson]

if someone would call me or I could speak to someone or even email, but no customer support whatsoever that I could find

[jguerdat]

No one is going to call or email - you have to initiate the contact. You've done that here but you can also use the app to go to Settings, Support and choose your doorbell. Scroll to Contacts to see what official support says.

[clairedickson]

Just looked I do not have those options on my app

[jguerdat]

Rebooting the phone and reinstalling the app may help. Do you see Library to view recordings or Feed? A screenshot of Settings may be useful. 

[clairedickson]

Yeah when I go to feed I can see the video, I just can’t answer it. I’ll try uninstalling and reinstalling, in the meantime here’s a pic of settings and then the options available, doesn’t let me email directly just takes me to support page 

 

  

[StephenB]

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@clairedickson wrote:

Yeah when I go to feed I can see the video, I just can’t answer it. I’ll try uninstalling and reinstalling, in the meantime here’s a pic of settings and then the options available, doesn’t let me email directly just takes me to support page 

   

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Are you pressing "Support Center" on this screen?

Do you have an active subscription?

[clairedickson]

 

Yes I’ve got a subscription and yes when I press support centre just takes me to that page that I put up I’ll attach again, it just has faq’s no one to talk to

[StephenB]

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@clairedickson wrote:

Yes I’ve got a subscription and yes when I press support centre just takes me to that page that I put up I’ll attach again, it just has faq’s no one to talk to

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Ok.  I see something quite different on my iPhone.

Are you using iOS or Android?

What version? 

[jguerdat]

It appears he's using Android. Here's a screenshot of my support page after clicking on Support Center.