Arlo doorbell no longer recording

[C_to_the_R_O]

My Arlo doorbell is fairly new. 

I have a subscription to cloud recording. I have several other arlo devices which are all working as expected.

The doorbell was working as expected up until 7 November, after which it stopped detecting motion or recording video. 

No changes have been made to the settings (that I am aware of). 

The doorbell works when someone presses the button, but does not record video.

The settings indicate it should be recording video. 

Any ideas? Anyone having a similar problem?

[jguerdat]

Check your active mode for the doorbell rule to ensure it's appropriate. You may need to remove the doorbell from your account, reset it and add it back. Use the FAQ below to help. Don't forget to recreate any rules, etc. that would be removed when you deleted the doorbell.

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

[KarlNYC]

This doorbell is garbage has had nothing but problems from the start it will not answer through the app I get a blank screen and just hear sound after a minute of spinning and then if I go to the recording it’s also blank with bright green static in the top. I love all my other arlo cameras but the door bell is really bad. Mine is wired for power and has full WiFi connection with mesh WiFi hub 10 feet away from it

[BrookeN]

@KarlNYC have you tried to do a reset on the doorbell and re-onboard it to see if that helps the behavior you are seeing?