Essential video doorbell wire free

[FrankKS]

We have not been able to connect, we never have heard the “success tone”.  We’ve tried the suggestions provide such as hold the QR code further, closer, angled, wipe the camera etc.....HELP

[jguerdat]

Have you reset the doorbell using the procedure in the FAQ here in the support area? Hold the button for >10 seconds until the ring starts flashing.

[JamesC]

FrankKS,

Adding to the suggestion above, take a look at this article for tips on scanning the QR code: My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

JamesC

[skoelkoe]

I am getting the confrimation tone when I scan the QR code but I can not get the the doorbell camera to connect to the app. I tried a different mobile device to make sure it was not my phone. followed all the troubleshooting steps i could find on the web site and still nothing works.

[jguerdat]

Including the reset procedure?

[skoelkoe]

yes, I have followed all the troubleshooting I could find and nothing still works.

[JamesC]

skoelkoe,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[Sewster]

Hi. You keep referring to this reset procedure on the wire-free doorbell AVD2001, but there is no reset button on this device

[StephenB]

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@Sewster wrote:

You keep referring to this reset procedure on the wire-free doorbell AVD2001, but there is no reset button on this device

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Yes there is.  There's a pinhole on the back.  See #16 here: https://kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ

[Sewster]

You are absolutely correct. I’m so sorry i didn’t see this

[StephenB]

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@Sewster wrote:
 I’m so sorry i didn’t see this

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No worries - it's easy to miss.  And answering questions is what we're here for.