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Re: Essential video doorbell wire free

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FrankKS
Follower
Follower

We have not been able to connect, we never have heard the “success tone”.  We’ve tried the suggestions provide such as hold the QR code further, closer, angled, wipe the camera etc.....HELP

Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
jguerdat
Guru Guru
Guru

Have you reset the doorbell using the procedure in the FAQ here in the support area? Hold the button for >10 seconds until the ring starts flashing.

JamesC
Community Manager
Community Manager

FrankKS,

 

Adding to the suggestion above, take a look at this article for tips on scanning the QR code: My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

 

JamesC

skoelkoe
Aspirant
Aspirant

I am getting the confrimation tone when I scan the QR code but I can not get the the doorbell camera to connect to the app. I tried a different mobile device to make sure it was not my phone. followed all the troubleshooting steps i could find on the web site and still nothing works.

Model: AVD2001 | Arlo Essential Video Doorbell Wire-Free
jguerdat
Guru Guru
Guru

Including the reset procedure?

skoelkoe
Aspirant
Aspirant

yes, I have followed all the troubleshooting I could find and nothing still works.

JamesC
Community Manager
Community Manager

skoelkoe,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC

 

Discussion stats
  • 6 Replies
  • 272 Views
  • 0 Likes
  • 4 In Conversation