Arlo video doorbell wire-free won’t scan QR code

[Normnlori]

After following set up instructions and the troubleshooting instructions, the doorbell will not scan QR code. (My other Pro-4 cameras are working)

I have tried everything in the posts on this board and nothing works! My QR code is as big as it can get on my iPhone pro 11. Frustrating!

[StephenB · Accepted solution]

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@Normnlori wrote:
 Frustrating!

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I agree.

You could try resetting the doorbell: https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

FWIW, you can also generate the QR code using https://qifi.org/  Then print it, and try scanning it instead of the phone screen.

If your router lets you disable 5 ghz wifi, then try doing that while onboarding.  Of course make sure the phone is connected to your home wifi.

[Normnlori]

RESOLVED! When resetting your device, make sure the battery is charged and inserted into the device. Then using the Arlo pin, do the reset. The LED lights will give you a rapid flash vs a slow pulsing flash. Proceed with set up. My QR code scanned this time.

Arlo, you need to update your troubleshooting processes.