Arlo|Smart Home Security|Wireless HD Security Cameras
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intalex
Tutor
Tutor
‎2021-05-03 01:50 AM

My video doorbell constantly goes offline. I have wasted hours trying to troubleshoot this and no solution has been found. Whenever I try to chat with support, they simply close the ticket despite no fix having been found or ignore my emails. I will be returning this product to my local retailer and warning everyone I can NOT to buy any Arlo products as their quality control and support is terrible. 

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JamesC
Community Manager
Community Manager
‎2021-05-04 09:07 AM

intalex,

 

How far away from your base station or router is your Arlo Video Doorbell? What does the signal strength icon show in the mobile app when the doorbell is online?

 

JamesC

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