Arlo|Smart Home Security|Wireless HD Security Cameras

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Jwilson3118
Follower
Follower

Trying to purchase a subscription so my doorbell will record again. But every time I try to agree to charge I get this code “aria_directpost_error_6003” or it says payment method absent. What am I doing wrong 

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  • BrookeN
    Arlo Moderator
    Arlo Moderator

    This behavior has been resolved. If you are still seeing this error, please reach out to me directly. 

130 REPLIES 130
sk97
Aspirant
Aspirant

how do we reach out to you directly?

BrookeN
Arlo Moderator
Arlo Moderator

@sk97 are you getting that exact aria_directpost_error?

BrookeN
Arlo Moderator
Arlo Moderator

@sk97 I received your message and have reached out to support. They will be contacting you soon. 

sk97
Aspirant
Aspirant

this internal error continues to prevent me from updating my subscripton payment!!  no live agent will address this issue!  this forum is of no help!

sk97
Aspirant
Aspirant

no one has helped with this and it has been several days - when gave a number to call - i never received a call!

 

BrookeN
Arlo Moderator
Arlo Moderator

@sk97 I reached back out to support, they should be contacting you soon as possible. I do see they reached out on the 10th of December, however it still was not resolved. If you do not hear from anyone by Monday, please let me know.