2nd Gen Doorbell not connected to plan

[aratcliff11]

I am on my second arlo doorbell. I pay for secure single camera plan and all of the sudden nothing shows up in my feed. No videos are recording and being saved for the 30 days. I have logged in online and confirmed that I pay for the plan, however it is not showing up on the app. When I go to support in the app and try to open request for support for doorbell product and also arlo smart subscription I get an error. There is also no phone number to call which is ridiculous. If this cannot be solved quickly I want a refund asap. Have been an arlo customer for 8 years and the products and service have continued to go down hill.

[JamesC]

aratcliff11,

I've escalated the details of your concern to the care team. An agent will reach out to you with an update as soon as possible.

JamesC