Alro video doorbell 2nd gen stopped recording?

[GabrialH]

I have my doorbell camera setup wireless and the sensitivity turned all the way up with activity zones set. 2 days ago it stopped recording and sending me motion alerts. I've gone through and deleted all the old alerts and recordings and did a motion detection test. It lights up only when I'm less than 10ft away. I tried walking right in front of the camera to trigger the alert but nothing. I can view the live feed but it won't alert and record motion alerts.

[jguerdat]

Did you check your subscription status? The trial sub may have expired so you'd need to purchase an appropriate plan.

[GabrialH · Accepted solution]

Yes I have it set up for auto pay and it shows the payment went through. I checked the app and it said subscription active. I wound up resetting the whole camera and it seems to have worked.