Arlo Ultra not sending push notifications

[Nikkidee]

Since updating to iOS 13.1.2 and having version 2.9.1 (1134) I have not been receiving push notifications. I am able to get email notifications though? Please help.

[Chrisaus1]

Hi James c have same problem sent you my logs and just logged in and out from app no help at all still not sending notifications!

[Glenn_S]

Just to add to the numbers here, I have had the same issue on Android (GS8, app and OS up to date). I contacted support via Live Chat last night (Australian Time). Ernie (support) was really good, and we walked through every option including cold boots of the base station (I had already done that), clearing app cache and data, and deleting to app to reinstall a fresh one. The app was then not available in the Google Play Store for me to install - presumably related to an attempted fix on this (or possibly just a coincidence). It reappeared in the store this morning, so I reinstalled the app an hour or so ago (which included logging in from a clean install). Still no good. Like others, I am getting e-mail notifications, but no push notifications from the app.

(I have just sent a log file as well)

[Noobcannon]

I’ve sent my logs to JamesC. Just waiting to hear back or see a response on here.

[LandJS]

I downloaded the new app at 3 pm this afternoon but still not getting notifications unless I physically wake my phone, sent the log as requested.

[SGibbo]

My push notifications just started working. Again.

[Nikkidee]

Just started receiving all of the push notifications again. Thanks Arlo!

[SGibbo]

Push notifications ok. Door bell still not calling??? Anyone else with a arlo doorbell not working.

[Chrisaus1]

All fixed now thanks Arlo!

[Nathan-aus]

I have the same issue @SGibbo . Push notifications for Ultra cameras are FINALLY working again. But doorbell is still an issue. It would be nice if someone from Arlo would provide an update. 

[Glenn_S]

Yep - I also have started receiving notifications again. (I don't have the doorbell so can't comment on that)

[Tokra_ac]

Hi James. They have started working again as of about 3 hours ago. Thanks!

[JamesC · Accepted solution]

The development team released a cloud fix late last night that resolves this issue. Thank you for all the confirmations that the fix is now allowing push notifications to be received.

JamesC