VMB5000r4 No Push Notifications Since Updates Done

[Nikkidee]

Since updating to iOS 13.1.2 and having version 2.9.1 (1134) I have not been receiving push notifications. I am able to get email notifications though? Please help.

[AussieSkier]

Just subscribed and have the current firmware and App - live in Australia - subscribed to Premier Plan

I do not receive Rich Notifications as advertised - text only, no photo/picture  on Samsung S8+.

The "Call a Friend" and e911 option is also not available, and does not appear as a menu option.

All camera's are active

[Albymangels]

Arlo, I’m no longer receiving push notifications from my system; however, I still live camera vision and library downloads. I believe it’s a problem with your new app. The system was working fine yesterday. 

[SGibbo]

I have the same issue. Lost push notifications only on all devices. Have activated email notifications to get by. Tried everything to get push notifications back. No luck. Arlo please fix ASAP.

[Wheatpack]

Yes same problem here looks to record motion etc and puts it in the library but no notifications - pretty frustrating as it’s been working since we purchased them about a month ago then about 2 days ago it stopped.... If there are common issues with these devices they should be communicated to affected users...

[Brainster]

Same issue. Working one day then not the next.

[SGibbo]

I have emailed Arlo. 3-5 business days to reply. If anyone gets notifications working before then please share. From what I can see, customers everywhere have this issue and haven’t had it resolved for months. NB door bell has stopped calling devices.

[McIntyreFam]

I have recently stopped getting notifications and can’t see why

[Chell]

We haven’t been getting any notifications on our phones, I have an IPhone and a Samsung and they are both not working and haven’t been for the last 2 days. Something needs to be fixed ASAP. I have tried everything to get notifications but to no avail.

[squid2107]

Since the upgrade I have no notifications at all. I have checked all
Software and notification settings. I have re-I stalled app numerous times, re booted base station and my modem as well as reading all other suggestions in the forums on here regarding the issue.
I am running iOS 13 and the most recent app.
Very frustrating, not much point having cameras if I am not being notified when they are triggered.

[SGibbo]

Same problem here. Emailed and sent arlo a FB message. Waiting for a reply. Looks like many other people have same issue.

[JandK]

I  bought my cameras today - same issue. Have tried turning notifications off and on in both the arlo app and iOS settings. Have set zones and power cycled the base station as well as deleting the app and starting over. Not a great introduction to the product seeing they were purchased specifically to be notified of movement. Would love to know when arlo plan on fixing this issue.

[Nikkidee]

Thanks for your message. I’ve just spent 40 minutes on the phone trying different troubleshooting options. Still no push notifications. Case has been escalated to higher technical support to see if they can help. Fingers crossed they get back to me quickly.

[SGibbo]

Thanks for the update.
I received a email from arlo pretty much stating. try turn it off and on again. Please share if you get it resolved. Thanks.

[Vidura]

Version 2.9.1

IoS 13.1.1

2 days ago app stopped sending push notifications, email notification still happen. The most important part of the system which are the notifications have stopped working. Tried everything from reinstalling the app to resetting the smart hub. Nothing has worked so far

[StephenB]

---

@squid2107 wrote:
I am running iOS 13 and the most recent app.

---

Can you let us know the actual app version?

[squid2107]

2.9.1 (1134)

Thanks

[Streak2]

There are a number of posts about this. There appears to be a problem with the app under IOS 13. Arlo are aware of this and are working on a fix.

[StephenB]

Is the legacy app also installed on the iPhone/iPad?

If it is, try uninistallng it.

[squid2107]

No Legacy is not installed.
Very frustrating!

[StephenB]

You might want to contact support ( https://www.arlo.com/en-us/support/contact.aspx ).

That apparently can also be frustrating, but still would be the next step.

Do you have a paid subscription, or are you using the free basic plan?

[pjama]

I've got app version 2.9.2_2593 which I pretty much updated to when it came out on android 6 . Initially it seemed to notify on most notifiable events but I'm sure it missed a few per day as did the immediately preceding versions but the videos were in the library. The last couple of days though, I've got no notifications for my ultra system but heaps should have come through. On the other hand my arlo pros ARE reliably sending through notifications.

My wife's phone who's arlo app I only updated yesterday (was on about 2.8.1 ish maybe? Certainly post legacy app) had the same lack of notifications for the last few days.

This looks like  a back end issue to me. It would be good if Arlo notified when the backend was updated like they do for firmware updates.

[LandJS]

My wife's I-phone is still getting them perfectly but then she still hasn't updated to ios13.  My S10 which was working great for 3 weeks since dealing with support about doze mode suddenly quit working again 3 days ago whenever it goes to doze.

[pjama]

It's not just iOS. I've got the same on Android.

Also why does status.arlo.com always report 'All Good' when clearly it's not.

[Chell]

I haven’t updated my iPhone either to ISO13. It’s now been 4 straight days. I have tried everything to make it work. Plus it’s still not working on the Samsung either. Which I find very weird.