Arlo|Smart Home Security|Wireless HD Security Cameras

Timeline won't play

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Apprentice
Apprentice
Won't play back
Model: VMB5000 | Arlo Ultra SmartHub
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Community Manager
Community Manager

KGSRETIRED,

 

Can you provide more details about what you are experiencing?

 

Are you referring to the CVR timeline or a specific video clip from the library?

 

Do you see an error message that is preventing you from viewing?

 

JamesC

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Apprentice
Apprentice
Cvr timeline, I drag back to the time I want and it doesn't start playing like it should. It just sits there.
Model: VMB5000 | Arlo Ultra SmartHub
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Guide
Guide
Mine hasn't worked in a long time. I cancelled the service then decided to try again. It worked great for a few days. The last two weeks has been the same as what you've experienced. The recordings are there. Just unable to play in the iOS app. I can see them on the web interface. I've attached a screenshot of what the iOS app is doing.
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Community Manager
Community Manager

A new version of the iOS mobile is now available: Arlo iOS App - 2.13 - 3rd March 2020

 

Do you experience the same behavior after downloading the latest version?

 

JamesC

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Apprentice
Apprentice
Uninstalled and reinstalled app. Still says version 2.12
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Apprentice
Apprentice
Ok , have the updated app. Timeline seems to work only for the same day but it doesn't work if you go back.
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Apprentice
Apprentice
Timeline even when working for the same day doesn't show the color on the bar for when motion was detected. I thought there was at least 7 days storage on this cvr.
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Apprentice
Apprentice
I think you should not charge for cvr subscription until you can get it to work. Not very impressed.
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Tutor
Tutor
I can only view CVR live, if I drag to a previous time it skips right to live. I'm using a Samsung Note 10.
Model: VMB5000 | Arlo Ultra SmartHub
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Apprentice
Apprentice
Yeah I never could get a fix for this. No answers you just keep paying for a subscription that doesn't work!
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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  • 10 Replies
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  • 1 Like
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