Sound in Live View and recorded Videos in Night Vision Mode altough the microphone is deactiv...

[lumi17]

I have set up Arlo Ultra 2 cameras with a base station. Actually everything works fine. But I don't want any sound in either the live image or the recordings. Accordingly, I deactivated the microphone and loudspeaker in the settings for each camera. If the cameras are in day mode (i.e. sufficient light) this setting also works. However, as soon as a camera switches to night mode (Night Vision), it records sound in the recordings and I also have sound in live mode. Does anyone know the problem or a solution? The cameras and base station have the latest firmware update.

Thank you

[ShayneS]

The development team has identified the issue and the team is working on a fix as soon as possible.

[ShayneS]

lumi17

Thank you for reporting this issue. The Development team is looking in to this report & I will provide an update soon.

[ShayneS]

The development team has identified the issue and the team is working on a fix as soon as possible.

[lumi17]

Okey. Thank you

[Edinburgh_lad1]

Gosh, yet another problem with the app, isn't it? Is the app some kind of community project or a commercial product?

[lumi17]

hello 

do you solve the problem? by me its still not working..

regards lumi

[ShayneS]

HI @lumi17

Are you still experiencing this issue?