No recordings since 22 May 2020 - Arlo Ultra 4k

[lontoklea]

Has anyone here experienced issues with recordings recently? All our cameras (with active subscriptions) have no recordings for the past 4 days (from 22 May 2020). On a normal day we get hundreds of recordings but for some reason nothing comes up in the library. We tried to do a reset/restart but nothing works. 

I was looking for somewhere to lodge this complaint but I cannot find anything on the website other than the chat which appears to be frozen and not working. Please help.

[StephenB]

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@lontoklea wrote:

Has anyone here experienced issues with recordings recently? All our cameras (with active subscriptions) have no recordings for the past 4 days (from 22 May 2020). On a normal day we get hundreds of recordings but for some reason nothing comes up in the library. We tried to do a reset/restart but nothing works. 

.

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Did your trial subscription run out?

[lontoklea]

I have an active subscription...not the trial one.

[StephenB]

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@lontoklea wrote:

I have an active subscription...not the trial one.

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Then it should be recording.  Have you 

• checked that it is on the subscription plan?
• tried to make a manual recording?