Ultra camera with 4K movie but sometimes it'll go to 2K?

[Mitchdw]

Hi there, i have 2 arlo ultra camera's and an upgraded account to record 4k movies. Since some time 1 of my camera's stopped recording in 4k and is only recording in 2k. I hope that you have an answer for me ?..

[dcfox1]

Have you checked that both cameras are under the Elite 4k plan in your subscription settings assuming your trial ran out. 

I have had cams get knocked out in the past for some reason. 

[Mitchdw]

Thank you for thinking along, i just checked but they are both in the 4k plan.

[dcfox1 · Accepted solution]

If you haven't you can reset the cam by removing and reinsert battery if that doesn't work try removing cam and add again. 

[Mitchdw]

Thanks for the help, I deleted and reinstalled the camera and this worked.