Not able to access library on smarthub

[Czar246]

Under my library, there is no longer an option to view smarthub or cloud recordings.

[Czar246]

I'm having the same issue as of today after applying the latest updates.
Fortunately, I still have my Cloud trial but my Ultra Smarthub is not accessible any longer

[StephenB · Accepted solution]

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@Czar246 wrote:
Under my library, there is no longer an option to view smarthub or cloud recordings.

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What version of the app are you using?  Also, is the device Android or iOS?

There was a bug in the Android app related to this, but it was fixed a few weeks ago.  So make sure you are running the latest.

Also try restarting the base.

[Czar246]

Thanks. I had to reinstall the app to get it resolved.

[jguerdat]

I've had this happen occasionally. A force close of the app and then reopening it has always fixed it.

[Czar246]

I had to reinstall the app to fix.
What a pain! The app could definitely use some better UI/UX and testing