I personnaly spoke with the Arlo Level 2 Support group today. I complained on social meda (Twitter) about Geofencing being broke for 3-4 weeks and that it does not work for 2 people any more. They assigned me a Support Request Number, and then called me today to find out what is not working. I told them what isnt working on my Arlo, as in doesnt recognize a 2nd user. Even though that person is shown in zone and states Disarmed - the camera's still go off. They asked for my phone brand, IOS operation version and also the Arlo version.
They stated that THEY are aware of Geofencing not working and developement is working to address.
I recently purchased and setup. I have yet to see geofence EVER WORKING. The forums are riddled with issues. this is a key feature that is fundamentally broken. What is the current status for this feature WORKING on both ios and android?
P.S. You should NOT have to have the app running in order for this to work.
I have exactly the same problems - did this while at home just now. Both phones are in zone but Arlo says one is in zone and the phone with the main account out of zone.
Tried it again and now it says both devices unavailable.
Really not sure where to go now...
As of 7-1 no reply from any Arlo/Netgear employees! Still same problems no geofencing and now a new bug when opening the app it constantly tells me I’m either away or home zone.. I guess this new solution of going with a different camera system will be the only short and long term solution.. Good bye Arlo great hardware poor support..
As we have previously shared, Arlo’s geofencing feature is working as expected for most customers. We understand that there is a limited subset of users who have more unique user environments for which the geofencing feature may not readily meet their needs.
We are very aware of how important the geofencing feature is and, in order to ensure that it meets the needs of as many of our valued Arlo users as possible, we appreciate that so many of you have generously shared the details of your unique user environment.
Over the past several weeks we have made multiple updates on our cloud server to help address the unique setups of various user environments and we have also been collecting additional feedback from select users who have shared the details of their user environment/setup.
In addition, we are in the process of preparing a survey to collect the details of our more advanced users. The information we gather will help our team to enhance and optimize the geofencing feature for a wider variety of unique user environments. We expect to share the survey in the coming weeks.
As always, we look forward to and appreciate your continued feedback.
Note: We will provide updated information here as it becomes available. Marking solved to float the latest information to the top of the thread.
We have two base station and two different locations. The geofencing doesn’t work at either location. Up to this week it would send notifications that we left but would not arm. Now it doesn’t even notice we have left home or returned.
@JamesC As I have previously shared my system is STILL not working... depsite your claims that everything is working just fine "for most users"
I have an arlo Ultra base station and 3 cameras.
We bought the system for our photo studio specifically because the geo-fencing feature suited our scenario.
We have 3 photographers that come and go at different times of day.
Photographer A is on an ipone
Photographer B is on an iphone
Photographer C is on a Android device
Currently We are all in here, and the system shows the two iphones as "out of Zone" and the android device as "unavailable"
The status of each device seems to bounce around from one incorrect status to another.
I have done system re-sets, phone re-sets, triple checked settings, updated firmware, deleted and uninstalled the app, moved the ge-fencing location, save, close, re-set the geofencing location, save close, log out, log in.
I dont think our use case scenario is a partiuclary exotic one... it should work, and it doesnt. It never has and I want my money back.
"As we have previously shared, Arlo’s geofencing feature is working as expected for most customers. We understand that there is a limited subset of users who have more unique user environments for which the geofencing feature may not readily meet their needs."
So a select subset of users mysteriously, and all of a sudden, transported into a more unique user environment at the exact same time a software/firmware update was released. OMG - I entered the Twilight Zone too.
Mine arms / disarms correctly about 5% of the time. Consistently inconsistent.