Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Geofencing DEFECT In/Out of Zone

Reply
Discussion stats
XJW Apprentice
Apprentice
I'm raising this post to track/discuss this issue with Geofencing. Arlo app is frequently failing to detect in/out of zone. Manually changing mode to disarmed and then back to Geofencing appears to fix it.

Can someone with an Ultra kit test/provide feedback as to whether they see this defect.

I have 2x LG G6 on Android 8.0.1 using Geofencing medium sized zone. Arlo and Arlo Pro cameras.

I would highly recommend Arlo add an option for detecting wifi SSID. Make the GPS location update a secondary check. This will save battery and will be more reliable. Using GPS as a secondary check will ensure that a temporary interruption to wifi will not cause issues. Just an option.

If IFTTT supported custom modes I would use a simple check for WiFi SSID to implement Geofencing. This would use very little battery and would be much more reliable. I have been using it for years for other purposes.

JamesC confirms Arlo will release more fixes for Geofencing Defects soon. I will post comments here as soon as the updates are made available.

Please comment if you see this defect. Hopefully more data will help Arlo to isolate the defect.
Model: VMS5140 | Arlo Ultra 1 Camera Kit

Accepted Solutions
JamesC Community Manager
Community Manager

This week we deployed an update on our cloud server to improve geofencing reliability when multiple users are enabled. With this update, when one mobile device exits the geofencing zone, the Arlo Base Station or Arlo SmartHub now detects and sets the geofencing state based on the location of the additional/second mobile device on your Arlo Account.

 

We previously mentioned we would be sharing a survey in order to collect more detailed information around the use of our geofencing feature. The information gathered in this survey will help our team to enhance and optimize the geofencing feature for a wider variety of unique user environments. We would sincerely appreciate it if you would participate in the survey by clicking on the link below:

 

Arlo Geofencing Survey

 

We are grateful your continued patience as our team works to optimize this feature for all users and your feedback is always welcome. Our team will continue to provides updates in the Arlo Community when we have additional information to share.

 

Thank you,

Arlo Team

 

Note: We will provide updated information here as it becomes available. Marking solved to float the latest information to the top of the thread.

View solution in original post


All Replies
rdu430 Aspirant
Aspirant
I am also having this problem. Started a couple of weeks ago after iOS update to my phone.
wldrns1 Tutor
Tutor

Base Is VMB4000. Pro Cameras. Same problem here.

agarlo Star
Star
Same here. My system no longer disarms when we enter the geofencing area. Both phones indicate in-zone however I must select disarm and reselect geofencing for geofencing to recognize the phones are in-zone. I use an iPhone XS, iOS 12.3, base station VMB4000r3 version 1.12.2.1_2798, app version 2.7.7 (56). Looking for an update on if ARLO is aware and working the issue. Just started 2 days ago.
ColoArtist Star
Star

Add me to the list. Identical problem. Two days ago geofencing stopped recognizing when I returned home. To active home I had to switch to another mode and then back to geofencing, then it'd recognize I was within range.

 

Nearly identical equipment too. iPhone Xs, iOS 12.3, base station VMB5000r4, firmware 1.12.2.0_33535.

 

Today the system started getting flakier. It's missing recordings. A number of times it missed detecting and recording when I walked by the cameras and when I drove my car into and out of the driveway. They weren't slight motions it missed, but clear and obvious events it should have easily caught.

 

It's getting worse. I checked my recordings thinking maybe the system was slow to update and that the missing recordings might have shown up. Not only were they not there but absolutely nothing has been recorded during the last hour. There was a bunch of activity going on during that period.

 

Restarting the hub didn't change anything. Also I checked for recordings using my iPad and also Safari on my MacBook. Nothing different on either of those. So I don't think the missing recordings have anything to do with my iPhone or the version it's running. Which reminds me, the geofencing problem didn't happen at the same time I upgraded the iOS.

 

Arlo server probems?

Model: VMS5440 | Arlo Ultra 4 Camera Kit
XJW Apprentice
Apprentice

I am guessing that Arlo use an Agile delivery methodology and as with many companies that fail to understand Agile they have not implemented any quality standards resulting in the deployment of poorly tested solutions.  This product is frustrating for customers.

ColoArtist Star
Star

It doesn't answer the problem with geofencing, but my problem with missing recordings is because of Arlo server problems. Here's a link to check on their servers...

https://status.arlo.com

 

ArloServerProblems.png

XJW Apprentice
Apprentice

They also appear to have activated Activity Zones for Cameras that can't use them. 

 

Arlo really need to take a good look at their development and test methods.  Get some experts to help define standards and improved test and release processes. Agile does not mean that you can deliver poorly tested crap into production. 

 

 

VegemanNZ Guide
Guide

yup...same problem here.

 

It's a similar theme with Arlo's...they work for awhile, then a software update breaks it, and then we have to wait again.

 

My Geofencing was working really well last week, and then it stopped detecting home and away. Sure enough, I see that the failure to detect coincides with Andriod Update. So I cleared app data, cleared caches, reinstalled etc...and it's still not working. I guess I'm back to waiting for the next bug release.

 

Samsung Note 9, latest OS, fresh restart with optimisation, reinstalled app etc etc.

 

Users shouldn't have to work this hard to make it work!

Model: VMS5240 | Arlo Ultra 2 Camera Kit
XJW Apprentice
Apprentice
Now I am seeing both phones detected as "In Zone" but Geofencing is stuck in the Away mode.

Geofencing has been a debacle for years. When will Arlo leadership bring in more effective management ?????
ColoArtist Star
Star

Apple released an iOS update a couple days ago. Installed iOS 12.3.1 on my iPhone. Made no difference, geofencing still doesn't recognize my return to home.

 

Arlo released a new version on their iOS app, version 2.7.9. Installed it. Made no difference.

 

Reset every option in the geofencing mode. No difference.

 

As a side note, although their server status shows everything to be fine, I'm still getting some skipped recordings. The ones I know of are rather obvoous activites such as my pulling out and pulling into my driveway and also my walking up to my front door.

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Muzz Guide
Guide

Yes i have the same issue, only started happening about 4 or 5 days ago, arms fine when i leave home but wont disarm when i get back home despite saying that i am in zone.

BrentFet Initiate
Initiate

Geofencing not switching back to home mode after returning home.  Setting it to Home and then back to geofencing will set it back to home mode. When I leave it switches to Armed mode and when I return home it stays in Armed mode.  This might have started with the last iOS update. 

PattCon Aspirant
Aspirant

Also experiencing geofencing issues, was working perfectly until about a week ago when my partners iPhone7 no longer disarmed the system when she arrived home.  On Friday I started experiencing the same issue with my iPhoneXS, I can force the disarm by changing the Arlo Mode from Geofencing to something else then back again or by turning off and on location settings for Arlo but this is hardly acceptable.

Model: VMS5340 | Arlo Ultra 3 Camera Kit
KelleyO Tutor
Tutor
Same issue here. Arms when I leave home but doesn't disarm when I return. I'm current with iOS update and newest version of arlo app for my iPhone 8. Boyfriend experiences same thing at his house. Only way to disarm is to flip out of geofencing and back in. Annoying!
DeanRichards Star
Star

I to am having exactly the same issue which started (again) from the previous IOS update.   I then updated ARLO app again yesterday foolishly thinking that they had fixed the problem, but when getting to the office this morning, still Armed and sending me notifications even when both phones are showing as In-Zone.    I had tried every trick that I could search for and them some, but to no avail.  Had to manulally disarm it.   

 

 Why Netgear, after every single update you issue, we have the Geofencing problem and takes another month to fix it only to find the problem is back on teh next update?

 

This is not some $20 system we purchased.

 

Not a happy customer (again)

DeanRichards Star
Star

I to am having exactly the same issue which started (again) from the previous IOS update.   I then updated ARLO app again yesterday foolishly thinking that they had fixed the problem, but when getting to the office this morning, still Armed and sending me notifications even when both phones are showing as In-Zone.    I had tried every trick that I could search for and them some, but to no avail.  Had to manulally disarm it.   

 

 Why Netgear, after every single update you issue, we have the Geofencing problem and takes another month to fix it only to find the problem is back on the next update?

 

This is not some $20 system we purchased.

 

iPhone Max (both Phones) latest IOS firmware, Lastest ARLO IOS App. as of 27-5-2019

 

Not a happy customer (again)

Muzz Guide
Guide

It looks like it is affecting iOS and Android exactly the same as i have android and am getting exactly the same issue as you folks on iOS.

Highlighted
Rewai Tutor
Tutor

Simply reinforcing what has been said here. Geofencing works when leaving the house but not when I return.

 

Have cold booted iPhone, updated the app, powered off then on the Arlo base unit.

Sensei michaelkenward Sensei
Sensei

Lots of similar reports for Pro 2 cameras:

 

Arlo Pro Geofencing no longer working - Arlo Communities

 

Arlo 2 geofencing - Arlo Communities

 

Re: Geofencing Not Working After 2.7.6 Update - Page 3 - Arlo Communities


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
ColoArtist Star
Star

Geofencing is now working for me. Coincidence with something fixed on Arlo's side or a change I made?

 

Home and away modes are simple for me. Away is the stock Armed mode. For home I made it exactly the same as Armed but without notifications. That way things are still getting recorded but my iPhone is quiet.

 

Yesterday afternoon I created a new custom mode which duplicated my existing home mode. Changed geofencing to use the new home mode. Went for a drive...away and home were both recognized. It has been working today too.

 

Maybe the custom modes somehow get corrupt and no longer work with the geofencing setting. Or, maybe something got fixed at Arlo.

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Slowhand421 Aspirant
Aspirant

Same problem as everyone else, returning into the geofencing zone doesn’t disarm the system. Arlo needs to address this quickly!

DeanRichards Star
Star

Just an update on my post yesterday, both iPhones armed the camera when we left the office and received notification that we had left the zone.

 

This morning, when approaching the office, recieved notification that we were in-Zone.

 

When stepping into the office, we received alram notiifcation of motion detected.

 

The camera did not disarm.

 

I had to manually disarm again.

 

Come on Netgear, you must know you have a big problem (again).  How about fixing it (again)

pinkoos Apprentice
Apprentice

Arlo geofencing (on iOS) is a cluster-yuck.  I have the same issues and have to constantly disarm and then turn geofencing back on for the app to recognize correctly who (out of my wife and I) is at home.

Model: VMS5140 | Arlo Ultra 1 Camera Kit
Ching44 Aspirant
Aspirant

Same geofencing problem for about the last week.  This has been an on again/ off again problem for my system since installing it more than a year ago.