The app sucks. For the past several months geo-fencing has been on and off, on and off. Doesn't work, then does work. Ever since the sell off/take over or whatever it was, it's been crap!
How on earth do you expect people to pay all this money for these cameras and you give us a crappy app that doesn't work 99% of the time? More like 50% of the time. Then your support team has no clue their are issues, they let you remove hardware, set it back up. Then they go "Oh, there's a known notifications issue". Blah blah blah.
Please, fix your crappy app or stop charging a premium for your devices if you're going to keep the crappy app.
Our team is aware that some users are experiencing issues with the geofencing capability on iOS. Arlo is working with our technology partner to resolve this issue expeditiously and we expect to deliver a resolution shortly. We apologize for the inconvenience and appreciate your patience while our team is working to improve the experience.
I don’t think you understand what expeditiously means. This problem has been going on for months. On and off. Even before that, it was a constant issue. So does shortly mean a few days, weeks, months?
Why not send a notice to users so they don’t think something is broken on their end? Why keep it hidden and only address it when someone complains? Oh, because it would look bad to actually own up to an issue.
Never again will I purchase an Arlo product. Never! Especially with the exorbitant pricing you all ask for your cameras that don’t work WITHOUT a correctly functioning app!
I Have 7 Arlo cameras … only 3 record .........recording stopped working on the my older arlos long ago ( never resolved ) . The pro 3's are working …3 of them ,....got 3 new ultras today … they wont record ? SPENT 1000$ PLUS TODAY , 3 ULTRAS , 1 CHARGER , 2 BATTERYS ………. ITS ALL GOING BACK TO BEST BUY.
They have no clue.
If cameras are offline, they cannot record. If you have cameras that consistently drop offline, it's likely due to an environmental issue (poor connectivity due to interference or signal strength). You may need to try relocating your SmartHub or move the cameras closer to the SmartHubs location to improve signal strength.
If you have cameras that are online, but not recording, check your active mode to make sure you have the desired rules active to allow the cameras to record when detecting motion. Cameras only record activity when a mode is active that contains rules for that camera.
This is still a problem and the app still sucks at Geofencing. It works about one out of ten times. 1:10. Thats pretty pathetic. My garage door opener app from Nexx works 98% of the time. Whatever method they are using to trigger a geofence event, Arlo needs to adopt it.
Since I bought this system, I get nothing but "base station offline" every month to every week, and their tech support is beyond ridiculous, so obvious that they are reading off a script, and make it sound like its the it us customer who is at fault , when there are hundreds of complaints for the same problem. Arlo is a faulty product and they know it. I will never buy another Arlo product.