Arlo|Smart Home Security|Wireless HD Security Cameras

Re: CVR missing hours of footage

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oljustice
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I have multiple cameras (4), one of which is an Arlo Ultra that has CVR. I've noticed that pretty much every day there are huge, hours-long periods of time where there is no footage available in the timeline. We're talking anywhere from 2 to 12 hours a day.

The camera gets 'good' WiFi coverage but still goes offline more and more frequently. This isn't a battery issue and is not a WiFi coverage issue. There are no other RF devices that are interfering with the signal and when it does work, live stream and recording are fine.

I'm paying a monthly fee for continuous recording, not occasional recording. Has anyone experienced similar issues?

Has Arlo come up with a fix for this?


SmartHub
serial: A2U19974A0DA1
model: VMB4540r2
firmware: 1.16.6.2_982_e9ee661

Camera
serial: A431067LA240F
hardware: H10
1.070.51.2_9_f9a585b
Model: VMB4540 | Arlo Pro 3 SmartHub
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ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue with your CVR subscription. You will find several options for contacting support in the provided link. Arlo Tech Support

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