CVR missing hours of footage

[oljustice]

I have multiple cameras (4), one of which is an Arlo Ultra that has CVR. I've noticed that pretty much every day there are huge, hours-long periods of time where there is no footage available in the timeline. We're talking anywhere from 2 to 12 hours a day.

The camera gets 'good' WiFi coverage but still goes offline more and more frequently. This isn't a battery issue and is not a WiFi coverage issue. There are no other RF devices that are interfering with the signal and when it does work, live stream and recording are fine.

I'm paying a monthly fee for continuous recording, not occasional recording. Has anyone experienced similar issues?

Has Arlo come up with a fix for this?


SmartHub
serial: A2U19974A0DA1
model: VMB4540r2
firmware: 1.16.6.2_982_e9ee661

Camera
serial: A431067LA240F
hardware: H10
1.070.51.2_9_f9a585b

[ShayneS]

Please contact the Support Team to further investigate this issue with your CVR subscription. You will find several options for contacting support in the provided link. Arlo Tech Support