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  • ‎2021-09-20 03:29 PM
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LandJS
Mentor
Mentor
‎2021-09-20 03:29 PM

If you have any question about Arlo support consider this - I just got an e-mail from them asking for more input - the case was filed in May of 2020.   So 15 months later they are ready to handle my case, need I say more.

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JessicaP
Arlo Employee Retired
‎2021-09-21 09:38 AM

Hey LandJS,

 

Sorry to hear the support team reached out to you 15 months later. Did you still need help with your case back in May 2020? Let me know and I can have the support team help you out.

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LandJS
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‎2021-09-21 04:57 PM

No need JessicaP I just gave up on them and purchased the Elite plan and now secure.  If this was the only time with support it would be one thing but this crap has been going on to long for any reputable company so unless you can fix support not really.  It's clear their goal is to make everything a pain until you purchase the top tier.  Perhaps we can get Netgear to take it back.

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JessicaP
Arlo Employee Retired
‎2021-09-22 10:22 AM

Sorry again with the inconvenience. We'll share your feedback to the team about your concern.

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