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Aspirant

Arlo Ultra how to activate free plan

Hi,


How do I activate my free 1 year smart plan? I had to re-install and now it is not an option!

Regards

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 1 of 8

Accepted Solutions
Community Manager

Re: Arlo Ultra how to activate free plan

MortenBW,

 

The free 1 year premier subscription plan is automatically applied to your account when you install the SmartHub. The free plan can only be applied one time.

 

JamesC

Message 2 of 8

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Community Manager

Re: Arlo Ultra how to activate free plan

MortenBW,

 

The free 1 year premier subscription plan is automatically applied to your account when you install the SmartHub. The free plan can only be applied one time.

 

JamesC

Message 2 of 8
Aspirant

Re: Arlo Ultra how to activate free plan

Hi
Sorry for not accepting your answer.
Approx. 2 months ago I bought your top model, Arlo Ultra with 4 cameras. Since there was a software bug in your system, Arlo support told me to reset my setup and start over.
Now I get to know that because followed your instractions I lose my right to 1 year free Arlo Smart. It can not be true.

Regards 
Morten 

Message 3 of 8
Community Manager

Re: Arlo Ultra how to activate free plan

MortenBW,

 

Did you change accounts or simply remove and re-add the SmartHub to the same account?

 

JamesC

Message 4 of 8
Guide

Re: Arlo Ultra how to activate free plan

My Arlo Ultra pack never gave me the option for a 1 year subscription, so I called support....

 

They told me to sign up for the 1 month free trial, and they would solve the issue by then. In 1 month, they never called me or solved the issue. So, I called and they credited my account for a 1 year subscription.

 

 

Message 5 of 8
Aspirant

Re: Arlo Ultra how to activate free plan

Hi,
 
I did a reset of the smarthub and used same account after..
 
Regards
Message 6 of 8
Aspirant

Re: Arlo Ultra how to activate free plan

anyone from Arlo out there? I can't accept that because of advice from your support, I have lost my subscription - it that the way you do business?

Message 7 of 8
Community Manager

Re: Arlo Ultra how to activate free plan

MortenBW,

 

I will reach out to you in a private message to collect more information on this issue.

 

JamesC

Message 8 of 8