Add PVR to 2nd Camera Ended in Impossible Loop

[catemp]

I had PVR on one camera. I went to add it to a second camera. The system said I had a refund due on the plan for one camera and the total due for the PVR on two cameras was $38 plus tax and fees. I clicked complete payment and I got a cannot complete at this time. I called support which was a compete waste of time. Stated they would escalate and call back. Which didn't happen. I ran through it again online only this time just for the one camera that didn't have PVR. Got another error message. I checked my credit card, I have now paid for both cameras to have PVR but I don't get 4K recordings. Is arlo really this incompetent? Customer service is a joke. Their online tools don't work. And there exists no way to escalate. I'm beyond frustrated. I guess contact the FTC, BBB and credit card company to dispute. Not sure what else to do.

[JamesC]

catemp,

I will reach out to you in a private message to gather more information on the issue you're experiencing.

JamesC