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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
I had PVR on one camera. I went to add it to a second camera. The system said I had a refund due on the plan for one camera and the total due for the PVR on two cameras was $38 plus tax and fees. I clicked complete payment and I got a cannot complete at this time. I called support which was a compete waste of time. Stated they would escalate and call back. Which didn't happen. I ran through it again online only this time just for the one camera that didn't have PVR. Got another error message. I checked my credit card, I have now paid for both cameras to have PVR but I don't get 4K recordings. Is arlo really this incompetent? Customer service is a joke. Their online tools don't work. And there exists no way to escalate. I'm beyond frustrated. I guess contact the FTC, BBB and credit card company to dispute. Not sure what else to do.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.