Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Add PVR to 2nd Camera Ended in Impossible Loop

I had PVR on one camera. I went to add it to a second camera. The system said I had a refund due on the plan for one camera and the total due for the PVR on two cameras was $38 plus tax and fees. I clicked complete payment and I got a cannot complete at this time. I called support which was a compete waste of time. Stated they would escalate and call back. Which didn't happen. I ran through it again online only this time just for the one camera that didn't have PVR. Got another error message. I checked my credit card, I have now paid for both cameras to have PVR but I don't get 4K recordings. Is arlo really this incompetent? Customer service is a joke. Their online tools don't work. And there exists no way to escalate. I'm beyond frustrated. I guess contact the FTC, BBB and credit card company to dispute. Not sure what else to do.
Model: VMS5240 | Arlo Ultra 2 Camera Kit
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Community Manager

Re: Add PVR to 2nd Camera Ended in Impossible Loop

catemp,

 

I will reach out to you in a private message to gather more information on the issue you're experiencing.

 

JamesC

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