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  • ‎2022-08-17 05:52 AM
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Paaul
Aspirant
Aspirant
‎2022-08-17 05:52 AM

can not connect to the smarthub  . Tried  to  get connection from  PC  but  seems impossible.

'Anyone   have some suggestions

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jguerdat
Guru Guru
Guru
‎2022-08-17 06:15 AM

Define cannot connect to hub. Is the hub plugged into power as well as via Ethernet to your router? What is the LED showing? When you try to claim the hub with the app, what happens? Have you tried the reset process by holding the reset button for >10 seconds until the LED flashes amber?

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Paaul
Aspirant
Aspirant
‎2022-08-17 07:33 AM

Hub is powered  and cabeled to router,  Led is stable blue.    tried  app on my phone s.  searching for new devices... no result. Same when i use   my desktop.

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jguerdat
Guru Guru
Guru
‎2022-08-18 05:42 AM

And the reset process?

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