Device is unreachable ( not offline)

[Amatex]

Hey guys

so more issues with the Arlo Ultra 2

The last couple of days I been getting a random pop when I try to go live stating the "device is unreachable" however after I click the X a couple of times it's back to normal sometimes it's even live under the popup..

I have not changed anything Internet or setup wise and I have tried to restart my Smart up and it's made no difference.

 

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

@curtis1234 

Thanks for this info, I will be sure to provide more updates as they are available. 

[Middletree]

I see this problem is being experienced by several others. I've tried all the recommended fixes. Nothing works. The hub seems fine. I tried deleting one camera & reloading it.  Nothing. On Aug 1 "Shayne" said that the Arlo team was looking into the problem. Has anyone heard anything?  I've been without security since July 27th. Arlo is starting to feel unreliable.

[Ben_OZ]

So, after the most recent app update on iOS and a full base station reset, all my cameras and the chime are connected and working again. I can’t enjoy that too much, though because I can’t login to my.arlo.com from my PC any more and I cannot add my Audio Doorbell, which used to work well. One step forward, 2 back kind of a situation.

[StephenB]

---

@Ben_OZ wrote:

 I can’t login to my.arlo.com from my PC any more 

---

That should still work - what happens when you attempt to log in there?

[aad7122]

I have been having this same issue for about a month now with different cameras being unreachable at times. No change in internet, subscription or positioning of cameras. But I almost always have at least one camera unreachable at any given time. I have 8 cameras on my system and my internet coverage is excellent on my property. Really frustrating. Many times if I remove the battery and reinstall it and will reconnect but that is not ideal to keep doing as some are not easily reachable and doesn't always work. If I restart the hub it sometimes comes back but it's all random.

I'm using android phone, fold 6.

[Ben_OZ]

I get this “No Internet” / Request timed out error. The forum is full of it, apparently when you login too much with different devices, which I did for troubleshooting, that locks you out perpetually. Had I known…

[Amatex]

@StephenB & @ShayneS can we please get some sort of update , im starting to loose my patients,  not only did I like many others here spend $1000 on the cameras, smarthub, solar panels and door bell but we are also paying an $18 a month for a subscription... this is unprofessional and again it feels like they keep breaking things every update...

P.S not angry at you guys just frustrated paying for something I cannot use.

[Dionysius]

I am having the exact same issue.  I thought I was going crazy.  This has been very frustrating.  This is an obvious software issue that they need to fix ASAP.  I have the subscription and personally would like to be partially compensated for the last few months of this mess.

[marnihome]

I used to have 4K on live video, now I have a very bad quality and the base station is not registering locally since 5 august

someone experienced this?

I have Ultra 2 cameras with latest Base Station, I’m running iPhone 16 Pro

I have full subscriptions

I’ve reset the base station and cameras are set to maximum quality

Thanks

[Amatex]

Yeah on top of the original issues I posted above , when my cameras do work livestreaming in 4k is about 5% and the other 95% is "live" only and very blurry.

Sadly I dont have local storage setup but im sure if I did that would be broken too.

[Tomarcus]

After about 2 weeks of our cameras falling off the network, this device unreachable BS, we called tech support. That turned out to be useless. They informed us that there were no current known issues with their systems. She claimed it was because I was inputting my wifi password incorrectly, which wasn't true. Then she claimed it was because my battery was almost dead and that's why it would work. Well, I got our cameras working again and the only fix for it... Factory resetting our wifi router, which is through Cox. Now we are slowly adding all of our devices back to our "new" internet setup. I hope they have a better solution but this was the only thing that worked for us. I have no idea what happened because we hadn't changed anything with our wifi settings.

For about two weeks our cameras kept dropping off the network with the dreaded “device unreachable” message. After trying everything I could think of, I finally called tech support. That turned out to be pretty useless. They said there were no known issues with their system, then told me I must have been typing my WiFi password wrong (I wasn’t). Next they blamed it on a low battery, which also made no sense.

The only thing that actually fixed it was factory resetting our Cox WiFi router. Even then, the cameras didn’t automatically reconnect. I had to go into my Arlo account, delete every single camera, and then manually add them back one at a time. Only after doing that did everything finally come back online.

What’s frustrating is nothing had changed with our WiFi settings before all this started, so I still don’t know what triggered it. My best guess is a router firmware update or some kind of DHCP/IP lease issue that the cameras couldn’t recover from.

Hopefully the manufacturer figures out a better long-term fix, but for anyone else stuck in this same loop, a full router reset and re-adding the cameras manually was the only thing that worked for me.

[nick_manny]

Same issue here.  Cameras haven’t moved in over two years.  Nothing different with home WiFi either.  Running iOS.  Any updates Arlo?  My monthly subscription fees are feeling of less value lately.