Device is unreachable ( not offline)

[Amatex]

Hey guys

so more issues with the Arlo Ultra 2

The last couple of days I been getting a random pop when I try to go live stating the "device is unreachable" however after I click the X a couple of times it's back to normal sometimes it's even live under the popup..

I have not changed anything Internet or setup wise and I have tried to restart my Smart up and it's made no difference.

 

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

@curtis1234 

Thanks for this info, I will be sure to provide more updates as they are available. 

[Middletree]

I see this problem is being experienced by several others. I've tried all the recommended fixes. Nothing works. The hub seems fine. I tried deleting one camera & reloading it.  Nothing. On Aug 1 "Shayne" said that the Arlo team was looking into the problem. Has anyone heard anything?  I've been without security since July 27th. Arlo is starting to feel unreliable.

[Ben_OZ]

So, after the most recent app update on iOS and a full base station reset, all my cameras and the chime are connected and working again. I can’t enjoy that too much, though because I can’t login to my.arlo.com from my PC any more and I cannot add my Audio Doorbell, which used to work well. One step forward, 2 back kind of a situation.

[StephenB]

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@Ben_OZ wrote:

 I can’t login to my.arlo.com from my PC any more 

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That should still work - what happens when you attempt to log in there?

[aad7122]

I have been having this same issue for about a month now with different cameras being unreachable at times. No change in internet, subscription or positioning of cameras. But I almost always have at least one camera unreachable at any given time. I have 8 cameras on my system and my internet coverage is excellent on my property. Really frustrating. Many times if I remove the battery and reinstall it and will reconnect but that is not ideal to keep doing as some are not easily reachable and doesn't always work. If I restart the hub it sometimes comes back but it's all random.

I'm using android phone, fold 6.

[Ben_OZ]

I get this “No Internet” / Request timed out error. The forum is full of it, apparently when you login too much with different devices, which I did for troubleshooting, that locks you out perpetually. Had I known…

[Amatex]

@StephenB & @ShayneS can we please get some sort of update , im starting to loose my patients,  not only did I like many others here spend $1000 on the cameras, smarthub, solar panels and door bell but we are also paying an $18 a month for a subscription... this is unprofessional and again it feels like they keep breaking things every update...

P.S not angry at you guys just frustrated paying for something I cannot use.

[Dionysius]

I am having the exact same issue.  I thought I was going crazy.  This has been very frustrating.  This is an obvious software issue that they need to fix ASAP.  I have the subscription and personally would like to be partially compensated for the last few months of this mess.

[marnihome]

I used to have 4K on live video, now I have a very bad quality and the base station is not registering locally since 5 august

someone experienced this?

I have Ultra 2 cameras with latest Base Station, I’m running iPhone 16 Pro

I have full subscriptions

I’ve reset the base station and cameras are set to maximum quality

Thanks

[Amatex]

Yeah on top of the original issues I posted above , when my cameras do work livestreaming in 4k is about 5% and the other 95% is "live" only and very blurry.

Sadly I dont have local storage setup but im sure if I did that would be broken too.