Device is unreachable ( not offline)

[Amatex]

Hey guys

so more issues with the Arlo Ultra 2

The last couple of days I been getting a random pop when I try to go live stating the "device is unreachable" however after I click the X a couple of times it's back to normal sometimes it's even live under the popup..

I have not changed anything Internet or setup wise and I have tried to restart my Smart up and it's made no difference.

 

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[tonga94]

My cameras were working fine until the 1st of august and now I keep getting "device unreachable" on my cameras. Nothing has been moved or changed.

I've tried pressing reset which did nothing.

I have tried to go in app to check the network settings but it must have been moved in the latest update as I'm unable to find where the settings for that are now.

All lights are showing on the base station as fine.

Does anyone know how I can fix the issue please?

[Cher2043]

I have 2 arlo pro 2 security cameras. One works fine but one says it's "unreachable". How can I fix it?

[StephenB]

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@Cher2043 wrote:

I have 2 arlo pro 2 security cameras. One works fine but one says it's "unreachable". How can I fix it?

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Start by making sure it is charged.

[Amatex]

Hey @ShayneS is there any update on this yet?

This is beyond frustrating

[Keve1702]

I'm having the same problem however pressing X isn't working. We are on a shared set up, other users are getting to see live images. I have deleted and reinstalled the app and the admin has reinvited me but im still getting the same message.

Very frustrated. Hopefully there's a solution.

[Keve1702]

Granted access for me, the admin is getting the live feed okay.

[Dlee525]

Same issue for me as well.  On a Samsung, doesn't work in the app.  Click on cameras and Device is Unreachable.  However, recordings of captured activity no the same cameras do show up under the Feed section.  

[Sarphilosophy]

This is happening to my two video cameras as well!! So frustrating!! Arlo needs to fix this ASAP. It has to be an issue on their end if this is all of a sudden happening to so many of us!!!!!!!!

[ShayneS]

Our team is actively looking into the reports of this behavior and will share an update with the community as soon as new information is available. Thank you for your patience.

[Lionel83]

Everything was working fine until recently.  I have the AVD1001 doorbell and as I said, it has been working fine for the past couple of years.  Recently, it has been giving me an error message when motion  is detected.  The message reads, "device unreachable".  Once discovered I attempted to troubleshoot by resetting the device,  and removing, then re-adding the device to the hub,  but the issue persists.  Any assistance on this would be appreciated.

Firmware  1.21.1.0_16_77b19a1_fd97d68

Serial #  A8C31BK100C91

[HHx]

Is this issue resolved?  I have seven devices and only one working, the rest are shown with “device is unreachable” on the app.  I was working with the support center for hours and unable to resolve it.  If this does not has a solution,   I will have to request a return and refund on the devices and as well as the subscription.  

[marnihome]

Same issue on one camera out of five

very frustrating

[Rs12345]

Just happened last night what the heck.

Was this some type of botched software update .

[Dlee525]

I ended up unplugging and plugging the power to the hub after a minute and that did the trick. Hopefully it works for you guys too.

[Ben_OZ]

+1 for me. 3 Arlo Ultras and a doorbell. Device unreachable started happening exactly 11 days ago as the last still frame is still displaying in HomeKit as 11days old. 
I tried all usual stunts, like power cycle, removing, resetting etc and behaviour is the same. 
my first suspect was the hub, so I even bought a new hub, but that didn’t change behaviour a bit. I am on iOS 18.6, but this also happened on 18.5 as I only upgraded within those 11 days. The behaviour is the same across platforms, though, and I realise that both hubs have the same firmware installed. As this has been lingering for 2 weeks, I have been without CCTV for 2 weeks, which is generally just … not great. 

@Arlo, how close are we to fixing this?

[BillinSoCal]

I have been having this same issue during the last month or two with some of my cameras. I have a total of six cameras in my system. Three of them are older cameras, while the other three are Ultra 2 cameras. The problems with getting the "Device is unreachable" messages seem to be happening only to the Ultra 2's. Two of the Ultra 2 cameras are located in a carport about 150 to 200 feet away from the base station. I have had just a handful of instances of the "unreachable" messages & accompanying black screen on the carport cameras. The one that has been most frustrating is one located in my bedroom, which I use to monitor my disabled wife's safety when she is asleep in bed and I am out in the living room doing online activities. Sometimes I operate that camera using its battery power, but most of the time I keep the charging cable attached and livestream the view of my wife. During the past month or two, within about five to ten minutes of logging onto my Arlo app and expanding the image of the bedroom camera on my cell phone screen, I'll get the black "Device is Unreachable" screen. Sometimes the screen will reset after a few minutes (but it always soon returns to the Unreachable message), while other times multiple attempts to bring the normal image back will prove fruitless. I do not know what is causing this problem. The bedroom camera is located just 15 feet away from the base station, yet it is the camera with the most frequent outages. My three older Arlo cameras do not seem to have any problems staying up and viewable. Only the Ultra 2's have the problem. I've tried all of the suggested steps to fix the problem, without any success. It's very frustrating and concerning, as I depend on the camera in the bedroom to help me keep watch over my disabled wife and make sure she's doing all right when I am not there beside her.       Has anyone figured out what is causing this "Device is unreachable" issue yet? If so, please share it with me. Thanks!

                            Bill in SoCal

[Sanchie]

I worked with Arlo Support and went through the same process as you, multiple times, which was reset doorbell; delete device; re-add device, and no luck!  Support said I needed to connect to a 2.4ghz network, which required "splitting" my network since I was on a 5G network.  That didn't even work and didn't make sense because it has been on the same 5G network for the last few years, with no issues.  Clearly this is an Arlo issue.

[BG1833]

It is happening with iPhone also.  Has been for the last week or 2.  Device unreachable!  Mostly on the Pro2 but has happened on the pro5s.